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Data Quadrant Awards 2025

Remote Support

SoftwareReviews names AnyDesk, TeamViewer, Zoho Assist, ConnectWise Screen Connect, and HelpWire as Remote Support Data Quadrant Award Winners.

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Remote Support

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

104Reviews

AnyDesk

AnyDesk is remote access software that helps you to improve efficiency by optimising your workflows.AnyDesk’s high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.

8.9

Composite
Score

+96

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

161Reviews

TeamViewer

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

8.9

Composite
Score

+94

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

28Reviews

Zoho

Zoho Assist

Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.

8.8

Composite
Score

+99

Emotional
Footprint

92%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

33Reviews

ConnectWise

ConnectWise Screen Connect

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

8.7

Composite
Score

+84

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

25Reviews

Electronic.US

HelpWire

HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.

8.4

Composite
Score

+86

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

Vendor Capability Awards

Availability and Quality of Training

Kaseya VSA

Breadth of Features

ConnectWise Screen Connect

Business Value Created

ConnectWise Screen Connect

Ease of Customization

Zoho Assist

Ease of Data Integration

Zoho Assist

Ease of IT Administration

Zoho Assist

Ease of Implementation

Zoho Assist

Product Strategy and Rate of Improvement

ConnectWise Screen Connect

Quality of Features

ConnectWise Screen Connect

Usability and Intuitiveness

ConnectWise Screen Connect

Vendor Support

ConnectWise Screen Connect

Vendor Capability Awards

Availability and Quality of Training

Kaseya VSA

Breadth of Features

ConnectWise Screen Connect

Business Value Created

ConnectWise Screen Connect

Ease of Customization

Zoho Assist

Ease of Data Integration

Zoho Assist

Ease of IT Administration

Zoho Assist

Ease of Implementation

Zoho Assist

Product Strategy and Rate of Improvement

ConnectWise Screen Connect

Quality of Features

ConnectWise Screen Connect

Usability and Intuitiveness

ConnectWise Screen Connect

Vendor Support

ConnectWise Screen Connect

Other Evaluated Vendors

20Reviews

NinjaOne

NinjaOne Platform

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

8.1

Composite
Score

+90

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

15Reviews

Kaseya

Kaseya VSA

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team’s efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.

8.1

Composite
Score

+96

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

11Reviews

RealVNC Ltd

RealVNC Connect

RealVNC Connect is a secure remote access software that securely accesses and manages any device, from anywhere. With high-quality remote access, RealVNC Connect allows you to securely access and operate your devices with a connection so responsive it feels like you’re sitting right in front of them. RealVNC Connect is fully configurable out of the box. Granular control over your setup means you can customize it to meet your specific needs and use cases.

8.0

Composite
Score

+96

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

17Reviews

BeyondTrust Corporation

BeyondTrust Remote Support

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

7.9

Composite
Score

+88

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

21Reviews

Cisco Systems

Cisco Webex Support

Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.

7.8

Composite
Score

+93

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

14Reviews

Remotetopc

RemoteToPC

RemoteToPC is a a remote PC access solution for everyone. With Remote PC Access, you can access your office PC from home or provide remote support and remote IT management. RemoteToPC created remote access software with advanced user management features for Enterprise and IT support customers. Remote work tools include advanced features like: remote-printing, multi-to-multi pop-out screens, drag-&-drop file copy, chat.

7.6

Composite
Score

+94

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

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Product Report

15+
pages

12Reviews

GoTo

LogMeIn Resolve

Take Control of IT Support. Resolve is a unified endpoint management solution that scales up & down as you need. From effortless remote control to secure, all-in-one IT management.

7.6

Composite
Score

+91

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

12Reviews

Sand Studio

Airdroid Remote Access

Airdroid Remote Access offers all-around remote access, remote support, and remote control solutions for enterprises including instant remote support for your employees and customers, remote control and management of unattended devices, and even a seamless way to assist friends and family.

7.5

Composite
Score

+84

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

17Reviews

NetSupport Inc

NetSupport Manager

NetSupport Manager continues to deliver the very latest in remote access, PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.

7.4

Composite
Score

+80

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.