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Data Quadrant Awards 2023

Unified Communications as a Service


SoftwareReviews names Zoom One, Dialpad Talk, Microsoft Teams, and Google Voice as Unified Communications as a Service Data Quadrant Award Winners.


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Unified Communications as a Service

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

Unified Communications as a Service Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Zoom Video Communications, Inc.

Zoom One

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

8.7

Composite
Score

Composite
Score

+94

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
58Reviews

Dialpad Inc

Dialpad Talk

Built entirely from the ground up on Google Cloud Platform, Dialpad Talk is a business phone system that provides unmatched mobility, flexibility, and security to more than 62,000+ of the world’s most innovative businesses. Dialpad Talk includes native Voice Intelligence features like real-time transcription and post-call summaries with highlighted action items. Dialpad directly integrates with other business-critical cloud applications such as G Suite, Salesforce, and Zendesk for maximum productivity and end-user efficiency.

8.7

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
39Reviews

Microsoft Corporation

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.6

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
352Reviews

Google

Google Voice

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

8.5

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
71Reviews

Vendor Capability Awards


Availability and Quality of Training

Nextiva Business Communication Suite

Badge Winner

Breadth of Features

Dialpad Talk

Badge Winner

Business Value Created

Dialpad Talk

Badge Winner

Ease of Customization

Zoom One

Badge Winner

Ease of Data Integration

Microsoft Teams

Badge Winner

Ease of IT Administration

Dialpad Talk

Badge Winner

Ease of Implementation

Zoom One

Badge Winner

Product Strategy and Rate of Improvement

Dialpad Talk

Badge Winner

Quality of Features

Dialpad Talk

Badge Winner

Usability and Intuitiveness

Zoom One

Badge Winner

Vendor Support

Dialpad Talk

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Nextiva Business Communication Suite


Breadth of Features

Dialpad Talk


Business Value Created

Dialpad Talk


Ease of Customization

Zoom One


Ease of Data Integration

Microsoft Teams


Ease of IT Administration

Dialpad Talk


Ease of Implementation

Zoom One


Product Strategy and Rate of Improvement

Dialpad Talk


Quality of Features

Dialpad Talk


Usability and Intuitiveness

Zoom One


Vendor Support

Dialpad Talk


Other Evaluated Vendors


Cisco Systems

Webex Calling

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

8.3

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

184Reviews

RingCentral, Inc

RingCentral MVP

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

8.3

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

54Reviews

Nextiva Inc

Nextiva Business Communication Suite

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

8.2

Composite
Score

Composite
Score

+76

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

24Reviews

Avaya

Avaya Experience Platform

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

8.1

Composite
Score

Composite
Score

+82

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

65Reviews

8x8

8x8 eXperience Communications Platform

If everybody is responsible for customer experience, you'd better give everybody the capabilities they need to be successful, from the front desk to the contact center and beyond. Equip every role across the organization with XCaaS by 8x8.

8.1

Composite
Score

Composite
Score

+81

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

31Reviews

Alcatel-Lucent Enterprise

Rainbow by Alcatel-Lucent Enterprise

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

8.0

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

23Reviews

AT&T Inc.

AT&T Office@Hand

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

7.7

Composite
Score

Composite
Score

+70

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

48Reviews

Vonage

Vonage Business Communications

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

7.1

Composite
Score

Composite
Score

+66

Emotional
Footprint

Emotional
Footprint

67%

Likeliness to
Recommend

Likeliness
to Recommend

24Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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