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Data Quadrant Awards 2023

Enterprise Search


SoftwareReviews names Coveo Relevance Cloud, Sinequa, Algolia, and Elastic Cloud as Enterprise Search Data Quadrant Award Winners.


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Enterprise Search

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

Enterprise Search Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Coveo Solutions Inc.

Coveo Relevance Cloud

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

8.9

Composite
Score

Composite
Score

+95

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
16Reviews

Sinequa

Sinequa

Sinequa provides a cognitive search and analytics platform that connects people with the information and insights for organizations to become information-driven. This means actionable information presented in context to surface insights, inform decisions, and elevate productivity. The platform has been forged by experience in projects for large organizations in complex environments with large and diverse sets of data and content. Sinequa’s unified platform is fully integrated and configurable to support current and future needs around becoming information-driven.

8.3

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
16Reviews

Algolia Inc

Algolia

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

8.2

Composite
Score

Composite
Score

+83

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
36Reviews

Elastic

Elastic Cloud

Elastic Cloud is the best way to consume all of Elastic's products across any cloud. Easily deploy in your favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. Accelerate results that matter, securely and at scale.

8.1

Composite
Score

Composite
Score

+81

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
18Reviews

Vendor Capability Awards


Availability and Quality of Training

Lucidworks Fusion

Badge Winner

Breadth of Features

Algolia

Badge Winner

Business Value Created

Lucidworks Fusion

Badge Winner

Ease of Customization

Coveo Relevance Cloud

Badge Winner

Ease of Data Integration

Sinequa

Badge Winner

Ease of IT Administration

Coveo Relevance Cloud

Badge Winner

Ease of Implementation

Yext

Badge Winner

Product Strategy and Rate of Improvement

Coveo Relevance Cloud

Badge Winner

Quality of Features

Coveo Relevance Cloud

Badge Winner

Usability and Intuitiveness

Lucidworks Fusion

Badge Winner

Vendor Support

AddSearch

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Lucidworks Fusion


Breadth of Features

Algolia


Business Value Created

Lucidworks Fusion


Ease of Customization

Coveo Relevance Cloud


Ease of Data Integration

Sinequa


Ease of IT Administration

Coveo Relevance Cloud


Ease of Implementation

Yext


Product Strategy and Rate of Improvement

Coveo Relevance Cloud


Quality of Features

Coveo Relevance Cloud


Usability and Intuitiveness

Lucidworks Fusion


Vendor Support

AddSearch


Other Evaluated Vendors


AddSearch Oy

AddSearch

AddSearch is a lightning fast, accurate and customizable Site Search engine with a Search API. AddSearch works on all devices and is easy to install, customize and tweak. As content is getting scattered around multiple SaaS platforms and subdomains, AddSearch brings it back to your corporate website quickly and effortlessly.

8.0

Composite
Score

Composite
Score

+87

Emotional
Footprint

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

16Reviews

Grazitti Interactive

SearchUnify

SearchUnify is a unified cognitive platform by Grazitti Interactive that revolutionizes information findability, fuels intelligent enterprise search, and makes for a robust platform for AI-based apps like Intelligent Chatbot, Agent Helper, KCS Enabler, Escalation Predictor, and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.

7.9

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

21Reviews

Yext, Inc.

Yext

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

7.8

Composite
Score

Composite
Score

+70

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

26Reviews

Squiz

Squiz Funnelback

To get the most from information assets, employees must be able to access, share and reuse information efficiently and effectively. Funnelback delivers secure, powerful and highly configurable search to your team, providing an elegant single view of content no matter where it lives, leading to faster, more informed decision-making.

7.7

Composite
Score

Composite
Score

+75

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

16Reviews

Lucidworks

Lucidworks Fusion

Capture and use behavioral signals to surface results that are increasingly relevant to a customer or employee’s intent.

7.7

Composite
Score

Composite
Score

+71

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

17Reviews

SEMKNOX GmbH

Site Search 360

Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:

7.4

Composite
Score

Composite
Score

+66

Emotional
Footprint

Emotional
Footprint

77%

Likeliness to
Recommend

Likeliness
to Recommend

16Reviews

Apache Software Foundation

Apache Solr

Solr is a standalone enterprise search server with a REST-like API. You put documents in it (called "indexing") via JSON, XML, CSV or binary over HTTP. You query it via HTTP GET and receive JSON, XML, CSV or binary results. Powered by Lucene, Solr enables powerful matching capabilities including phrases, wildcards, joins, grouping and much more across any data type

6.8

Composite
Score

Composite
Score

+55

Emotional
Footprint

Emotional
Footprint

71%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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