Grazitti Interactive

SearchUnify Cognitive Search

7.9 /10

36 Reviews Write a Review

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What is SearchUnify Cognitive Search?

With its industry-first robust LLM integrations, coupled with the federated retrieval augmented generation (FRAG) architecture, SearchUnify Cognitive Search fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences. Features: - Intelligent Enterprise Search - AI-powered Relevance & Manual Tuning - ML-powered Personalization - NLP-fueled Contextual Results - Rich Search Analytics & Reporting - AI-powered Support Applications - Rich Snippets & Knowledge Graphs - Intelligent Spell Check, Synonym & Acronym Recognition - NLG- fueled Reports for Next Best Action - Intent Detection & Entity Extraction

Company Details

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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2022

SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

87 Likeliness to Recommend

1
Since last award

92 Plan to Renew

4
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

2% Negative

10% Neutral

88% Positive

Pros

Helps Innovate
Respectful
Fair
Altruistic

Feature Ratings

Average 78

User interface for search/retrieval

Audio and Video Analytics

Advanced/Faceted search

Social Network Awareness

Optical Character Recognition

AI/Machine Learning

Multi Format Support

Content Aggregation

Synonyms and Stemming

Content Analytics

Processing and Indexing

Vendor Capability Ratings

Average 79

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Customization

SearchUnify Cognitive Search Downloads

enhancing-content-findability-and-agent-productivity-with-searchunifys-llm-fueled-generative-question-answering

cognitive-search-for-communities

searchunify-for-zendesk-guide

cognitive-search-for-better-self-service-10-secrets-no-vendor-will-tell-you

winning-at-dcx-with-cognitive-technology-the-cipa-maturity-model

SearchUnify Cognitive Search Videos

SearchUnify Cognitive Search Reviews

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2024

Reliable product, great customer support!

Likeliness to Recommend

9 /10

Pros

Trustworthy
Fair
Altruistic
Acts with Integrity

Avik S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Great Product with detailed Search Analytics.

Likeliness to Recommend

8 /10

What differentiates SearchUnify Cognitive Search from other similar products?

I haven't used other Cognitive Search products so I'll refrain from answering this.

What is your favorite aspect of this product?

The best use of the product is that it is its granularity. The detailed search reports on user sessions, to keywords and even clicks in pages. This helps in developing useful and actionable insights.

What do you dislike most about this product?

There's nothing to dislike as much. However, I'd like to see a report for the consecutive searches as well if that's possible, could be useful for search predictions and content creation.

What recommendations would you give to someone considering this product?

It is a great product and provides good business value if you are wanting to look into customer searches and ways to improve user experience.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

SearchUnify Cognitive Search

What is SearchUnify Cognitive Search?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

SearchUnify Cognitive Search Ratings

87 Likeliness to Recommend

1 Since last award

92 Plan to Renew

4 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love SearchUnify Cognitive Search?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Social Network Awareness Indexing of organizational results in social media.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

SearchUnify Cognitive Search Downloads

enhancing-content-findability-and-agent-productivity-with-searchunifys-llm-fueled-generative-question-answering

cognitive-search-for-communities

searchunify-for-zendesk-guide

cognitive-search-for-better-self-service-10-secrets-no-vendor-will-tell-you

winning-at-dcx-with-cognitive-technology-the-cipa-maturity-model

SearchUnify Cognitive Search Videos

Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics

Achieve Self-Service Success and Boost Case Deflection with SearchUnify

Content Annotation, Taxonomy, and Search Findability

How SearchUnify Enabled Delphix to Address the Content Findability Gaps

Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%

Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud

Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench

Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!

SearchUnify Cognitive Search Reviews

Reliable product, great customer support!

Likeliness to Recommend

Pros

Avik S.

Great Product with detailed Search Analytics.

Likeliness to Recommend

Pros

Likeliness to Recommend

Pros

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Feature Ratings

User interface for search/retrieval

Audio and Video Analytics

Advanced/Faceted search

Social Network Awareness

Optical Character Recognition

AI/Machine Learning

Multi Format Support

Content Aggregation

Synonyms and Stemming

Content Analytics

Processing and Indexing

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Customization