Coveo Relevance Cloud Customer Reviews 2023

What is Coveo Relevance Cloud?

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Company Details

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Awards & Recognition

Coveo Relevance Cloud won the following awards in the Enterprise Search category

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Coveo Relevance Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Coveo Relevance Cloud.

91 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Coveo Relevance Cloud?

0% Negative

4% Neutral

96% Positive

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Feature Ratings

Average 87

User interface for search/retrieval

100

Advanced/Faceted search

100

AI/Machine Learning

100

Content Analytics

92

Search Query Parsers

89

Results Sorting

88

Content Aggregation

88

Synonyms and Stemming

87

Processing and Indexing

86

Multi Format Support

86

Social Network Awareness

82

Vendor Capability Ratings

Average 82

Quality of Features

88

Vendor Support

85

Ease of IT Administration

83

Breadth of Features

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Business Value Created

82

Ease of Implementation

81

Availability and Quality of Training

81

Ease of Data Integration

79

Usability and Intuitiveness

77

Coveo Relevance Cloud Reviews

Graham V.

Role: Public Sector
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Innovative product with amazing customer support!

Likeliness to Recommend

10 / 10

What differentiates Coveo Relevance Cloud from other similar products?

Coveo's machine learning was next-level and the customer success team worked very closely with me to obtain the full benefit of the contract.

What is your favorite aspect of this product?

The ability to parse and define your users and tune the engine to deliver relevant results based on the users' demographic makeup.

What do you dislike most about this product?

Personally, there was a learning curve in regards to digging deep into the session analytics. While the Customer Success teams were great at providing dashboards, I would have liked more out-of-the-box examples to learn & play with myself.

What recommendations would you give to someone considering this product?

Listen to the Customer Success team and plan ahead in regards to being able to take action on any recommendations made in an Executive Business Review by the Vendor.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Andy W.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Fantastic product with a team that is like family!

Likeliness to Recommend

10 / 10

What differentiates Coveo Relevance Cloud from other similar products?

The personal approach they take when implementing and supporting the product. Your suggestions are important to them and they add those suggestions into the product.

What is your favorite aspect of this product?

The ability to customize how data is indexed and the unique experiences you can create for those that use the tool.

What do you dislike most about this product?

It has so many options and features that it’s hard to know which is the best choice for your source.

What recommendations would you give to someone considering this product?

Pilot the product and ask honest questions about how others use the tool. Start small but dream big.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Saurabh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use and performance wise superb

Likeliness to Recommend

10 / 10

What differentiates Coveo Relevance Cloud from other similar products?

Fast and efficient

What is your favorite aspect of this product?

Coveo indexing

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Quality and fast performance

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

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Coveo Relevance Cloud

Coveo Relevance Cloud

What is Coveo Relevance Cloud?

Company Details

Need Assistance?

Awards & Recognition

Data Quadrant Gold Medalist

Emotional Footprint Champion

Data Quadrant Gold Medalist

Coveo Relevance Cloud Ratings

91 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Coveo Relevance Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Social Network Awareness Indexing of organizational results in social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Coveo Relevance Cloud Reviews

Graham V.

Innovative product with amazing customer support!

Likeliness to Recommend

Pros

Andy W.

Fantastic product with a team that is like family!

Likeliness to Recommend

Pros

Saurabh S.

Easy to use and performance wise superb

Likeliness to Recommend

Pros

Most Popular Coveo Relevance Cloud Comparisons

Algolia

Yext

SearchUnify

Elastic Cloud

Lucidworks Fusion

Sinequa

Feature Ratings

User interface for search/retrieval

Advanced/Faceted search

AI/Machine Learning

Content Analytics

Search Query Parsers

Results Sorting

Content Aggregation

Synonyms and Stemming

Processing and Indexing

Multi Format Support

Social Network Awareness

Vendor Capability Ratings

Quality of Features

Vendor Support

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness