Coveo Relevance Cloud Customer Reviews 2023

What is Coveo Relevance Cloud?

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Company Details

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Awards & Recognition

Coveo Relevance Cloud won the following awards in the Enterprise Search category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Coveo Relevance Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Coveo Relevance Cloud.

85 Likeliness to Recommend

Down 1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Coveo Relevance Cloud?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Efficient Service
Caring
Enables Productivity

Feature Ratings

Average 81

Search Query Parsers

85

Content Aggregation

84

Content Analytics

83

User interface for search/retrieval

83

Multi Format Support

82

Advanced/Faceted search

81

Results Sorting

80

Synonyms and Stemming

79

Optical Character Recognition

78

Processing and Indexing

78

Social Network Awareness

73

Vendor Capability Ratings

Average 79

Ease of IT Administration

100

Availability and Quality of Training

98

Ease of Customization

98

Breadth of Features

92

Ease of Data Integration

88

Product Strategy and Rate of Improvement

88

Vendor Support

88

Ease of Implementation

85

Quality of Features

84

Usability and Intuitiveness

82

Business Value Created

76

Coveo Relevance Cloud Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2023

User-friendly, self-service for new features.

Likeliness to Recommend

10 / 10

Pros

Trustworthy
Inspires Innovation
Fair
Altruistic

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2023

A great product and I think they are on right path

Likeliness to Recommend

7 / 10

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Pravin M.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Good Product but seems to more improvement require

Likeliness to Recommend

9 / 10

What differentiates Coveo Relevance Cloud from other similar products?

Query rules seems to be different from the other tools. and it also easy to add / boost any relevancy as per our choice

What is your favorite aspect of this product?

Helping search results as per the demographic location and as per the user work profile.

What do you dislike most about this product?

the editor where if we need to create any extension is not helpful

What recommendations would you give to someone considering this product?

more easier approach for technical people to implement and anlyze the relevancy search

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

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Coveo Relevance Cloud

Coveo Relevance Cloud

What is Coveo Relevance Cloud?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Coveo Relevance Cloud Ratings

85 Likeliness to Recommend

Down 1Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Coveo Relevance Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Social Network Awareness Indexing of organizational results in social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Coveo Relevance Cloud Reviews

User-friendly, self-service for new features.

Likeliness to Recommend

Pros

A great product and I think they are on right path

Likeliness to Recommend

Pros

Pravin M.

Good Product but seems to more improvement require

Likeliness to Recommend

Pros

Most Popular Coveo Relevance Cloud Comparisons

Algolia

Yext

SearchUnify Cognitive Search

Elastic Cloud

Lucidworks Fusion

Sinequa

Down 1
Since last award

Feature Ratings

Search Query Parsers

Content Aggregation

Content Analytics

User interface for search/retrieval

Multi Format Support

Advanced/Faceted search

Results Sorting

Synonyms and Stemming

Optical Character Recognition

Processing and Indexing

Social Network Awareness

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Business Value Created