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Coveo Solutions Inc.

Coveo Relevance Cloud

7.8 / 10
Category

What is Coveo Relevance Cloud?

Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Company Details


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Awards & Recognition

Coveo Relevance Cloud won the following awards in the Enterprise Search category

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Coveo Relevance Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Coveo Relevance Cloud.

85 Likeliness to Recommend

Down 1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Coveo Relevance Cloud?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Efficient Service
  • Caring
  • Enables Productivity

Feature Ratings

Average 81

Search Query Parsers

85

Content Aggregation

84

Content Analytics

83

User interface for search/retrieval

83

Multi Format Support

82

Advanced/Faceted search

81

Results Sorting

80

Synonyms and Stemming

79

Optical Character Recognition

78

Processing and Indexing

78

Social Network Awareness

73

Vendor Capability Ratings

Average 79

Ease of IT Administration

100

Availability and Quality of Training

98

Ease of Customization

98

Breadth of Features

92

Ease of Data Integration

88

Product Strategy and Rate of Improvement

88

Vendor Support

88

Ease of Implementation

85

Quality of Features

84

Usability and Intuitiveness

82

Business Value Created

76

Coveo Relevance Cloud Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jun 2023

User-friendly, self-service for new features.

Likeliness to Recommend

10 / 10

Pros

  • Trustworthy
  • Inspires Innovation
  • Fair
  • Altruistic

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2023

A great product and I think they are on right path

Likeliness to Recommend

7 / 10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Pravin M.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Good Product but seems to more improvement require

Likeliness to Recommend

9 / 10

What differentiates Coveo Relevance Cloud from other similar products?

Query rules seems to be different from the other tools. and it also easy to add / boost any relevancy as per our choice

What is your favorite aspect of this product?

Helping search results as per the demographic location and as per the user work profile.

What do you dislike most about this product?

the editor where if we need to create any extension is not helpful

What recommendations would you give to someone considering this product?

more easier approach for technical people to implement and anlyze the relevancy search

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

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