Coveo Relevance Cloud
What is Coveo Relevance Cloud?
Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Coveo Relevance Cloud?
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Feature Ratings
User interface for search/retrieval
Advanced/Faceted search
AI/Machine Learning
Content Analytics
Search Query Parsers
Results Sorting
Content Aggregation
Synonyms and Stemming
Processing and Indexing
Multi Format Support
Social Network Awareness
Vendor Capability Ratings
Quality of Features
Vendor Support
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Coveo Relevance Cloud Reviews
Graham V.
- Role: Public Sector
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Jul 2021
Innovative product with amazing customer support!
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Coveo's machine learning was next-level and the customer success team worked very closely with me to obtain the full benefit of the contract.
What is your favorite aspect of this product?
The ability to parse and define your users and tune the engine to deliver relevant results based on the users' demographic makeup.
What do you dislike most about this product?
Personally, there was a learning curve in regards to digging deep into the session analytics. While the Customer Success teams were great at providing dashboards, I would have liked more out-of-the-box examples to learn & play with myself.
What recommendations would you give to someone considering this product?
Listen to the Customer Success team and plan ahead in regards to being able to take action on any recommendations made in an Executive Business Review by the Vendor.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy

Andy W.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Jun 2021
Fantastic product with a team that is like family!
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
The personal approach they take when implementing and supporting the product. Your suggestions are important to them and they add those suggestions into the product.
What is your favorite aspect of this product?
The ability to customize how data is indexed and the unique experiences you can create for those that use the tool.
What do you dislike most about this product?
It has so many options and features that it’s hard to know which is the best choice for your source.
What recommendations would you give to someone considering this product?
Pilot the product and ask honest questions about how others use the tool. Start small but dream big.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Saurabh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Easy to use and performance wise superb
Likeliness to Recommend
What differentiates Coveo Relevance Cloud from other similar products?
Fast and efficient
What is your favorite aspect of this product?
Coveo indexing
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Quality and fast performance
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features