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Data Quadrant Awards 2022

Unified Communications as a Service


SoftwareReviews names Google Voice, Zoom Phone, Microsoft Teams, and Cisco Webex Calling as Unified Communications as a Service Data Quadrant Award Winners.


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Unified Communications as a Service

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Unified Communications as a Service Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Google

Google Voice

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

8.8

Composite
Score

Composite
Score

+94

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
23Reviews

Zoom Video Communications, Inc.

Zoom Phone

One unified app for phone, video, meetings, and chat.

8.6

Composite
Score

Composite
Score

+91

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
24Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.4

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
151Reviews

Cisco Systems

Cisco Webex Calling

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

8.3

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
164Reviews

Vendor Capability Awards


Availability and Quality of Training

Google Voice

Badge Winner

Breadth of Features

Zoom Phone

Badge Winner

Business Value Created

Google Voice

Badge Winner

Ease of Customization

Zoom Phone

Badge Winner

Ease of Data Integration

Google Voice

Badge Winner

Ease of IT Administration

Google Voice

Badge Winner

Ease of Implementation

Zoom Phone

Badge Winner

Product Strategy and Rate of Improvement

Avaya OneCloud

Badge Winner

Quality of Features

Google Voice

Badge Winner

Usability and Intuitiveness

Google Voice

Badge Winner

Vendor Support

Google Voice

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Google Voice


Breadth of Features

Zoom Phone


Business Value Created

Google Voice


Ease of Customization

Zoom Phone


Ease of Data Integration

Google Voice


Ease of IT Administration

Google Voice


Ease of Implementation

Zoom Phone


Product Strategy and Rate of Improvement

Avaya OneCloud


Quality of Features

Google Voice


Usability and Intuitiveness

Google Voice


Vendor Support

Google Voice


Other Evaluated Vendors


RingCentral, Inc

RingCentral MVP

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

8.1

Composite
Score

Composite
Score

+77

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

28Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Rainbow

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

8.0

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

77%

Likeliness to
Recommend

Likeliness
to Recommend

23Reviews

Avaya

Avaya OneCloud

Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.

7.9

Composite
Score

Composite
Score

+76

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

55Reviews

Nextiva Inc

Nextiva Business Communication Suite

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

7.8

Composite
Score

Composite
Score

+71

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

20Reviews

Mitel

Mitel MiCloud Connect

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

7.7

Composite
Score

Composite
Score

+79

Emotional
Footprint

Emotional
Footprint

79%

Likeliness to
Recommend

Likeliness
to Recommend

24Reviews

AT&T Inc.

AT&T Office@Hand

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

7.7

Composite
Score

Composite
Score

+70

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

48Reviews

Vonage

Vonage Business Communications

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

6.9

Composite
Score

Composite
Score

+57

Emotional
Footprint

Emotional
Footprint

66%

Likeliness to
Recommend

Likeliness
to Recommend

22Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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