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Data Quadrant Awards 2021

Professional Services Automation


SoftwareReviews names Projector PSA, Kimble PSA, Accelo PSA, and Mavenlink as Professional Services Automation Data Quadrant Award Winners.


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Professional Services Automation

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Professional Services Automation Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Projector PSA

Projector PSA

Projector is the leading best of breed Professional Services Automation software on the market. As your consulting firm’s core operational system, our PSA solution helps your teams efficiently manage the entire delivery process. From initial planning, project management, and resource scheduling to time and expense tracking, budget management, and invoicing, Projector has consistently delivered bottom-line improvements for professional services firms across the globe.

9.1

Composite
Score

Composite
Score

+98

Emotional
Footprint

Emotional
Footprint

94%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
15Reviews

Kimble

Kimble PSA

Kimble's Professional Services Automation (PSA) software helps services organizations make better decisions sooner, increasing customer satisfaction and optimizing resource utilization, profitability, and business scalability.

8.8

Composite
Score

Composite
Score

+97

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
10Reviews

Accelo Inc

Accelo PSA

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

8.5

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
12Reviews

Mavenlink

Mavenlink

Mavenlink gives your team a cloud-based solution for managing the entire project delivery lifecycle. Complete projects, track time, plan resources, and monitor financial performance - all in a single, user-friendly application. Know the performance of every project, profitability of every client, and utilization of every resource - so you can replicate what works.

8.3

Composite
Score

Composite
Score

+91

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
11Reviews

Vendor Capability Awards


Availability and Quality of Training

Projector PSA

Badge Winner

Breadth of Features

Accelo PSA

Badge Winner

Business Value Created

Avaza

Badge Winner

Ease of Customization

Avaza

Badge Winner

Ease of Data Integration

Projector PSA

Badge Winner

Ease of IT Administration

Accelo PSA

Badge Winner

Ease of Implementation

Avaza

Badge Winner

Product Strategy and Rate of Improvement

Avaza

Badge Winner

Quality of Features

Projector PSA

Badge Winner

Usability and Intuitiveness

Kimble PSA

Badge Winner

Vendor Support

Projector PSA

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Projector PSA


Breadth of Features

Accelo PSA


Business Value Created

Avaza


Ease of Customization

Avaza


Ease of Data Integration

Projector PSA


Ease of IT Administration

Accelo PSA


Ease of Implementation

Avaza


Product Strategy and Rate of Improvement

Avaza


Quality of Features

Projector PSA


Usability and Intuitiveness

Kimble PSA


Vendor Support

Projector PSA


Other Evaluated Vendors


Oracle

NetSuite Professional Services Automation

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

8.1

Composite
Score

Composite
Score

+91

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

Avaza Limited

Avaza

top juggling multiple apps, subscriptions & spreadsheets. Avaza is the seamless, productive platform teams use to collaborate on projects, schedule resources, track time, manage expenses & invoice customers.

8.1

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

73%

Likeliness to
Recommend

Likeliness
to Recommend

15Reviews

Microsoft

Microsoft Dynamics 365 Project Operations

Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams within a single application to help win more deals, accelerate project delivery, and maximize profitability. Extend Project Operations using the Microsoft Power Platform and integrate with your existing systems.

8.1

Composite
Score

Composite
Score

+81

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

Workday, Inc.

Workday Professional Services Automation

Workday Professional Services Automation (PSA) helps customers manage the entire lifecycle of their client-facing billable projects. Their sales, resource managers, project managers, and finance teams gain a single source of truth to view and act on every type of data. Rich talent intelligence helps them match the right people with the right project, while flexible billing and revenue recognition enables them to confidently accelerate business transformation.

7.9

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

Changepoint Corporation

Changepoint Services Automation

Changepoint's SA software provides real-time visibility into financials, resources, and engagements for increased productivity and greater profitability.

7.9

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

10Reviews

FinancialForce

FinancialForce Services Automation

Gain unprecedented visibility into your business across sales, services, and finance with the #1 Professional Services Automation software from FinancialForce. Keep projects on time, customers happy, and reports up to date–all on the leading business cloud platform from Salesforce.

7.8

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

12Reviews

SAP

SAP PSA

The SAP for Professional Services solution helps professional services companies deal with the complexity of their business requirements and achieve profitable growth by improving their operational efficiency, business responsiveness, and the customer relationship. SAP for Professional Services covers the entire business process of cross-industry professional services, from lead generation, opportunity management, project management, and project resource planning through to the follow-up processes in engagement management, such as invoice creation and analysis.

7.3

Composite
Score

Composite
Score

+76

Emotional
Footprint

Emotional
Footprint

76%

Likeliness to
Recommend

Likeliness
to Recommend

12Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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