Data Quadrant Awards 2021

B2C eCommerce


SoftwareReviews names Shopify Plus and WooCommerce as B2C eCommerce Data Quadrant Award Winners.


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B2C eCommerce

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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B2C eCommerce Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Shopify

Shopify Plus

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

8.3

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
51Reviews

WooCommerce

WooCommerce

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

8.1

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
28Reviews

Vendor Capability Awards


Availability and Quality of Training

Square eCommerce

Badge Winner

Breadth of Features

Shopify Plus

Badge Winner

Business Value Created

Salesforce B2C Commerce Cloud

Badge Winner

Ease of Customization

WooCommerce

Badge Winner

Ease of Data Integration

Salesforce B2C Commerce Cloud

Badge Winner

Ease of IT Administration

WooCommerce

Badge Winner

Ease of Implementation

WooCommerce

Badge Winner

Product Strategy and Rate of Improvement

Salesforce B2C Commerce Cloud

Badge Winner

Quality of Features

WooCommerce

Badge Winner

Usability and Intuitiveness

Miva

Badge Winner

Vendor Support

Shopify Plus

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Square eCommerce


Breadth of Features

Shopify Plus


Business Value Created

Salesforce B2C Commerce Cloud


Ease of Customization

WooCommerce


Ease of Data Integration

Salesforce B2C Commerce Cloud


Ease of IT Administration

WooCommerce


Ease of Implementation

WooCommerce


Product Strategy and Rate of Improvement

Salesforce B2C Commerce Cloud


Quality of Features

WooCommerce


Usability and Intuitiveness

Miva


Vendor Support

Shopify Plus


Other Evaluated Vendors


Salesforce.Com Inc

Salesforce B2C Commerce Cloud

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

8.0

Composite
Score

Composite
Score

+83

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

54Reviews

Adobe Systems

Adobe Commerce Cloud

Adobe Commerce Cloud (ACC), powered by Magento is a new bundled offering that provides companies with a flexible and scalable end-to-end platform to manage, personalize, and optimize the commerce experience across every touch point and across the entire customer journey.

7.7

Composite
Score

Composite
Score

+79

Emotional
Footprint

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

163Reviews

Square

Square eCommerce

Square allows you to sell online on our site, with third party e-commerce sites and on your own site. With all three, you get next day deposits, can accept all major credit cards at one simple rate, and can integrate reporting and inventory with your offline sales.

7.7

Composite
Score

Composite
Score

+76

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

49Reviews

Oracle

Oracle CX Commerce

Oracle Commerce Cloud is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

7.7

Composite
Score

Composite
Score

+75

Emotional
Footprint

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

32Reviews

Miva Inc

Miva

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

7.5

Composite
Score

Composite
Score

+83

Emotional
Footprint

Emotional
Footprint

75%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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