Data Quadrant Awards 2020
Unified Communications as a Service
SoftwareReviews names Microsoft Teams, Cisco Webex Calling, Alcatel-Lucent Rainbow, and AT&T Office@Hand as Unified Communications as a Service Data Quadrant Award Winners.
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Unified Communications as a Service
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Cisco Systems
Cisco Webex Calling
Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.
8.0
Composite
Score
Composite
Score
+79
Emotional
Footprint
Emotional
Footprint
86%
Likeliness to
Recommend
Likeliness
to Recommend
Microsoft
Microsoft Teams
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
8.0
Composite
Score
Composite
Score
+80
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
Alcatel-Lucent Enterprise
Alcatel-Lucent Rainbow
Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.
7.6
Composite
Score
Composite
Score
+82
Emotional
Footprint
Emotional
Footprint
75%
Likeliness to
Recommend
Likeliness
to Recommend
AT&T Inc.
AT&T Office@Hand
The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.
7.5
Composite
Score
Composite
Score
+67
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Microsoft Teams
Breadth of Features
RingCentral Office
Business Value Created
Microsoft Teams
Ease of Customization
CenturyLink Engage
Ease of Data Integration
Alcatel-Lucent Rainbow
Ease of IT Administration
CenturyLink Engage
Ease of Implementation
Microsoft Teams
Product Strategy and Rate of Improvement
CenturyLink Engage
Quality of Features
Cisco Webex Calling
Usability and Intuitiveness
Mitel MiCloud Connect
Vendor Support
Cisco Webex Calling
Vendor Capability Awards
Availability and Quality of Training
Microsoft Teams
Breadth of Features
RingCentral Office
Business Value Created
Microsoft Teams
Ease of Customization
CenturyLink Engage
Ease of Data Integration
Alcatel-Lucent Rainbow
Ease of IT Administration
CenturyLink Engage
Ease of Implementation
Microsoft Teams
Product Strategy and Rate of Improvement
CenturyLink Engage
Quality of Features
Cisco Webex Calling
Usability and Intuitiveness
Mitel MiCloud Connect
Vendor Support
Cisco Webex Calling
Other Evaluated Vendors
Mitel
Mitel MiCloud Connect
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
7.4
Composite
Score
Composite
Score
+73
Emotional
Footprint
Emotional
Footprint
75%
Likeliness to
Recommend
Likeliness
to Recommend
RingCentral, Inc
RingCentral Office
RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.
7.4
Composite
Score
Composite
Score
+68
Emotional
Footprint
Emotional
Footprint
80%
Likeliness to
Recommend
Likeliness
to Recommend
Avaya
Avaya OneCloud UCaaS
Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more
7.1
Composite
Score
Composite
Score
+66
Emotional
Footprint
Emotional
Footprint
72%
Likeliness to
Recommend
Likeliness
to Recommend
Vonage
Vonage Business Communications
Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
6.6
Composite
Score
Composite
Score
+56
Emotional
Footprint
Emotional
Footprint
62%
Likeliness to
Recommend
Likeliness
to Recommend
Unify
Atos Unify
Atos Unify is the family name for remote and distributed work offerings and solutions from Atos group. By combining our own OpenScape communication platforms and strategic partner offerings including Unify Office by RingCentral and Cloud Contact Center powered by NICE inContact, we help enterprises to work from anywhere using best-in-class communication, contact center and collaboration tools.
6.5
Composite
Score
Composite
Score
+62
Emotional
Footprint
Emotional
Footprint
62%
Likeliness to
Recommend
Likeliness
to Recommend
Lumen
CenturyLink Engage
Access the communication building blocks and services you need to empower your global workforce and transform your business, with compelling unified communications and collaboration technology from CenturyLink.
6.3
Composite
Score
Composite
Score
+37
Emotional
Footprint
Emotional
Footprint
69%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.