Data Quadrant Awards 2020

Unified Communications as a Service


SoftwareReviews names Microsoft Teams, Cisco Webex Calling, Alcatel-Lucent Rainbow, and AT&T Office@Hand as Unified Communications as a Service Data Quadrant Award Winners.


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Unified Communications as a Service

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Unified Communications as a Service Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Cisco Systems

Cisco Webex Calling

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

8.0

Composite
Score

Composite
Score

+79

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
130Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.0

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
47Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Rainbow

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

7.6

Composite
Score

Composite
Score

+82

Emotional
Footprint

Emotional
Footprint

75%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
21Reviews

AT&T Inc.

AT&T Office@Hand

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

7.5

Composite
Score

Composite
Score

+67

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
46Reviews

Vendor Capability Awards


Availability and Quality of Training

Microsoft Teams

Badge Winner

Breadth of Features

RingCentral Office

Badge Winner

Business Value Created

Microsoft Teams

Badge Winner

Ease of Customization

CenturyLink Engage

Badge Winner

Ease of Data Integration

Alcatel-Lucent Rainbow

Badge Winner

Ease of IT Administration

CenturyLink Engage

Badge Winner

Ease of Implementation

Microsoft Teams

Badge Winner

Product Strategy and Rate of Improvement

CenturyLink Engage

Badge Winner

Quality of Features

Cisco Webex Calling

Badge Winner

Usability and Intuitiveness

Mitel MiCloud Connect

Badge Winner

Vendor Support

Cisco Webex Calling

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Microsoft Teams


Breadth of Features

RingCentral Office


Business Value Created

Microsoft Teams


Ease of Customization

CenturyLink Engage


Ease of Data Integration

Alcatel-Lucent Rainbow


Ease of IT Administration

CenturyLink Engage


Ease of Implementation

Microsoft Teams


Product Strategy and Rate of Improvement

CenturyLink Engage


Quality of Features

Cisco Webex Calling


Usability and Intuitiveness

Mitel MiCloud Connect


Vendor Support

Cisco Webex Calling


Other Evaluated Vendors


Mitel

Mitel MiCloud Connect

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

7.4

Composite
Score

Composite
Score

+73

Emotional
Footprint

Emotional
Footprint

75%

Likeliness to
Recommend

Likeliness
to Recommend

19Reviews

RingCentral, Inc

RingCentral Office

RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.

7.4

Composite
Score

Composite
Score

+68

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

13Reviews

Avaya

Avaya OneCloud UCaaS

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

7.1

Composite
Score

Composite
Score

+66

Emotional
Footprint

Emotional
Footprint

72%

Likeliness to
Recommend

Likeliness
to Recommend

45Reviews

Vonage

Vonage Business Communications

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

6.6

Composite
Score

Composite
Score

+56

Emotional
Footprint

Emotional
Footprint

62%

Likeliness to
Recommend

Likeliness
to Recommend

18Reviews

Unify

Atos Unify

Atos Unify is the family name for remote and distributed work offerings and solutions from Atos group. By combining our own OpenScape communication platforms and strategic partner offerings including Unify Office by RingCentral and Cloud Contact Center powered by NICE inContact, we help enterprises to work from anywhere using best-in-class communication, contact center and collaboration tools.

6.5

Composite
Score

Composite
Score

+62

Emotional
Footprint

Emotional
Footprint

62%

Likeliness to
Recommend

Likeliness
to Recommend

25Reviews

Lumen

CenturyLink Engage

Access the communication building blocks and services you need to empower your global workforce and transform your business, with compelling unified communications and collaboration technology from CenturyLink.

6.3

Composite
Score

Composite
Score

+37

Emotional
Footprint

Emotional
Footprint

69%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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