Data Quadrant Awards 2020

Team Messaging and Collaboration - Enterprise


SoftwareReviews names Slack and Cisco Webex Teams as Team Messaging and Collaboration - Enterprise Data Quadrant Award Winners.


View Category

Team Messaging and Collaboration - Enterprise

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
Download Now

30+ pages

View Preview
Team Messaging and Collaboration - Enterprise Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Cisco Systems

Cisco Webex Teams

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

8.7

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

92%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
204Reviews

Slack

Slack

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

8.7

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
119Reviews

Vendor Capability Awards


Availability and Quality of Training

Cisco Webex Teams

Badge Winner

Breadth of Features

Cisco Webex Teams

Badge Winner

Business Value Created

Cisco Webex Teams

Badge Winner

Ease of Customization

Slack

Badge Winner

Ease of Data Integration

Slack

Badge Winner

Ease of IT Administration

Cisco Webex Teams

Badge Winner

Ease of Implementation

Cisco Webex Teams

Badge Winner

Product Strategy and Rate of Improvement

Cisco Webex Teams

Badge Winner

Quality of Features

Slack

Badge Winner

Usability and Intuitiveness

Slack

Badge Winner

Vendor Support

Cisco Webex Teams

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Cisco Webex Teams


Breadth of Features

Cisco Webex Teams


Business Value Created

Cisco Webex Teams


Ease of Customization

Slack


Ease of Data Integration

Slack


Ease of IT Administration

Cisco Webex Teams


Ease of Implementation

Cisco Webex Teams


Product Strategy and Rate of Improvement

Cisco Webex Teams


Quality of Features

Slack


Usability and Intuitiveness

Slack


Vendor Support

Cisco Webex Teams


Other Evaluated Vendors


Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

7.9

Composite
Score

Composite
Score

+79

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

269Reviews

SAP

SAP Jam Collaboration

Connect your customers, partners, and employees with key information and processes in the cloud – using SAP Jam. This enterprise social collaboration software brings together everything (and everyone) you need to solve problems quickly and drive results. Expedite sales cycles, increase customer and employee engagement, reduce training costs, and more.

7.7

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

77%

Likeliness to
Recommend

Likeliness
to Recommend

59Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

Contact Us

* Starred fields are required
Or email us at hello@softwarereviews.com