Customer Experience Awards 2018

Enterprise Resource Planning


SoftwareReviews names Deltek ERP and Workday Financial Management as Enterprise Resource Planning Customer Experience Award Winners.


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Enterprise Resource Planning

Customer Experience Awards

The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Deltek Inc.

Deltek ERP

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

+70

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

91% Respectful

87% Trustworthy

84% Saves Time

7% Negative 77% Positive
Badge Winner
77Reviews

Workday

Workday Financial Management

Workday Financial Management goes beyond the basics of accounting and focuses on speed, agility, cost, and insights. These unified applications include a full range of finance and accounting capabilities, real-time business insights, and fully auditable process management.

+63

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

81% Client Friendly Policies

81% Trustworthy

81% Performance Enhancing

8% Negative 71% Positive
Badge Winner
20Reviews

Other Evaluated Vendors


Microsoft

Microsoft Dynamics ERP

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.

+52

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

75% Respectful

74% Enables Productivity

74% Performance Enhancing

10% Negative 62% Positive
51Reviews

SAP

SAP Business ByDesign

SAP Business ByDesign is a comprehensive cloud-based ERP suite comprising financials, project management, supplier relationship management, customer relationships management, manufacturing, supply chain management, management reporting and human resources. SAP Business ByDesign offers 35 fully integrated end-to-end business scenarios with integrated finance and designed to cater to both product- and service-centric businesses. These range from traditional Order-to-Cash to complex third-party order processing scenarios. The scenarios go across corporate boundaries, not just within a company, but within an ecosystem.

+49

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

93% Respectful

85% Integrity

76% Caring

14% Negative 63% Positive
30Reviews

Oracle E-Business Suite

Oracle E-Business Suite

Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performanc

+44

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

80% Respectful

78% Reliable

73% Enables Productivity

18% Negative 62% Positive
71Reviews

Oracle*

Oracle PeopleSoft Financial Management

Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.

+40

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

84% Reliable

83% Respectful

74% Helps Innovate

21% Negative 61% Positive
27Reviews

NetSuite

NetSuite ERP

NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.

+39

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

76% Respectful

75% Reliable

73% Effective

23% Negative 62% Positive
30Reviews

SAP

SAP S/4HANA

Get broad functionality and a high-degree of flexibility with a solution designed for businesses of all sizes, in all industries. Deployed in your data center or a private cloud environment, SAP S/4HANA offers maximum control for your business. SAP S/4HANA Cloud is the world’s first intelligent cloud ERP suite. Harness actionable insights via in-memory analytics, next-gen AI-driven automation and digital assistants to deliver a digital edge for your business. Enjoy the effortless scalability and complete security you expect from the cloud, combined with a user experience that drives productivity.

+38

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

75% Reliable

71% Respectful

70% Enables Productivity

17% Negative 55% Positive
78Reviews

Oracle JD Edwards EnterpriseOne

Oracle JD Edwards EnterpriseOne ERP

Oracle's JD Edwards EnterpriseOne financial management solutions can help you respond more quickly to your changing environment, streamline your financial operations, and improve the accuracy of your financial reporting.

+38

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

76% Respectful

71% Integrity

71% Performance Enhancing

18% Negative 56% Positive
25Reviews

Infor

Infor ERP Solutions

Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.

+33

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

79% Respectful

73% Reliable

67% Trustworthy

21% Negative 54% Positive
57Reviews

Epicor Software

Epicor ERP

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.

+26

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

78% Respectful

74% Reliable

67% Continually Improving

24% Negative 50% Positive
49Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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