Customer Experience Awards 2018

Enterprise Resource Planning


Software Reviews names Deltek ERP and Workday Financial Management as Enterprise Resource Planning Customer Experience Award Winners.

Enterprise Resource Planning

Customer Experience Awards

Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate customer experience scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Buy Now / $2999 View Preview

Measuring Customer Experience

Customer Experience is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of customer experience that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Deltek Inc.

Deltek ERP

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

+70

Net Emotional Footprint

Net Emotional
Footprint

7% Negative 77% Positive

Strongest
Positive Emotions

91% Respectful

87% Trustworthy

84% Saves Time

77Reviews
2018

Workday

Workday Financial Management

Workday Financial Management goes beyond the basics of accounting and focuses on speed, agility, cost, and insights. These unified applications include a full range of finance and accounting capabilities, real-time business insights, and fully auditable process management.

+63

Net Emotional Footprint

Net Emotional
Footprint

8% Negative 71% Positive

Strongest
Positive Emotions

81% Client Friendly Policies

81% Trustworthy

81% Performance Enhancing

20Reviews