Customer Experience Awards 2018

Business Intelligence


SoftwareReviews names Dundas BI, WebFOCUS, Tableau, Zoho Reports, and Qlik as Business Intelligence Customer Experience Award Winners.


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Business Intelligence

Customer Experience Awards

The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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30+ pages

Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Dundas Data Visualization

Dundas BI

Dundas BI gives you full control over your data so you can create stunning dashboards, embedded analytics and a personal user experience. Your business gets more than just data exploration, it gets the perfect delivery needed to act on it.

+86

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

97% Includes Product Enhancements

96% Integrity

94% Appreciates Incumbent Status

2% Negative 88% Positive
Badge Winner
33Reviews

Information Builders

WebFOCUS

WebFOCUS is a flexible, scalable, and easy to use business intelligence and analytics platform that offers the right information delivery approach for every kind of user. WebFOCUS delivers rich, consumable, interactive information to the widest range of employees, managers, analysts, partners, and customers.

+79

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

91% Caring

91% Effective

91% Efficient

2% Negative 81% Positive
Badge Winner
11Reviews

Tableau

Tableau

Data prep for messy spreadsheets, instant analytics, and improved performance. It's smart meets fast.

+78

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

90% Enables Productivity

90% Performance Enhancing

89% Continually Improving

3% Negative 81% Positive
Badge Winner
123Reviews

Zoho

Zoho Reports

Zoho Reports is an online reporting and business intelligence service that helps you easily analyze your business data, and create insightful reports & dashboards for informed decision-making.

+76

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Enables Productivity

91% Reliable

91% Security Protects

4% Negative 80% Positive
Badge Winner
31Reviews

Qlik

Qlik

 Qlik is a leader in data discovery delivering intuitive solutions for self-service data visualization and guided analytics.

+75

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

90% Trustworthy

85% Fair

84% Enables Productivity

3% Negative 78% Positive
Badge Winner
64Reviews

Other Evaluated Vendors


MicroStrategy

MicroStrategy BI

MicroStrategy 10 meets the needs of both business and IT. Make sense of large data volumes, get answers in an instant, build stunning visualizations, and ensure a single version of the truth securely, at any scale, on every device.

+73

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

91% Respectful

88% Enables Productivity

86% Fair

5% Negative 78% Positive
27Reviews

BOARD International

BOARD

Within one single product BOARD offers all the functionalities needed to build any Business Intelligence Software and Corporate Performance Management application solutions without the use of any programming. Its revolutionary toolkit approach as well as delivering unrivalled speed in BI and CPM application building, customisation and maintenance, provides end-users with an advanced interactive interface. This unique capability turns the self-service creation of any report or analysis into the simplest of tasks.

+73

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

92% Performance Enhancing

91% Respectful

88% Enables Productivity

5% Negative 78% Positive
24Reviews

TIBCO Software

TIBCO Business Intelligence

TIBCO Software Inc. is a global leader in infrastructure and business intelligence software. Whether it's optimizing inventory, cross-selling products, or averting crisis before it happens, TIBCO uniquely delivers the Two-Second Advantage® - the ability to capture the right information at the right time and act on it preemptively for a competitive advantage. 

+65

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

93% Integrity

93% Enables Productivity

93% Performance Enhancing

10% Negative 75% Positive
23Reviews

SAS

SAS BI

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market.

+57

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

82% Transparent

79% Enables Productivity

79% Performance Enhancing

10% Negative 67% Positive
29Reviews

Microsoft

Microsoft BI

Microsoft Corporation is an American multinational technology company that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services.

+56

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

80% Respectful

80% Helps Innovate

78% Continually Improving

13% Negative 69% Positive
124Reviews

IBM

IBM Cognos Platform

The IBM® Cognos® platform is an open, enterprise-class platform that can provide your users with the business intelligence (BI) and performance management content they need to understand your business and help improve results.

+51

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

80% Enables Productivity

79% Respectful

74% Reliable

9% Negative 60% Positive
36Reviews

SAP

SAP BI

Empower your people with 24/7, user-friendly access to the business intelligence (BI) and Big Data mining tools they need to make faster, more informed decisions. Our BI software and solutions – including ad hoc reporting, self-service data visualization and dashboards, predictive analytics, mobile apps, and more – can help business users improve performance and become more effective in everything they do.

+46

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

75% Respectful

72% Performance Enhancing

72% Reliable

12% Negative 58% Positive
64Reviews

Oracle*

Oracle BI Solutions

Oracle Business Analytics can help, with new ways to gain business insights through the simplicity of the cloud and data visualization. Sift through any data using visual analytic tools. Pinpoint what matters, then put together a story of your data-driven conclusion. Create powerful data mash-ups and have an actual "conversation" with your data. With visual analytics and data discovery tools, the possibilities are limitless.

+38

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

87% Respectful

70% Performance Enhancing

70% Security Protects

19% Negative 57% Positive
40Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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