Customer Experience Awards 2018

Business Intelligence


Software Reviews names Dundas BI, WebFOCUS, Tableau, Zoho Reports, and Qlik as Business Intelligence Customer Experience Award Winners.

Business Intelligence

Customer Experience Awards

The Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Dundas Data Visualization

Dundas BI

Dundas BI gives you full control over your data so you can create stunning dashboards, embedded analytics and a personal user experience. Your business gets more than just data exploration, it gets the perfect delivery needed to act on it.

+86

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

97% Includes Product Enhancements

96% Integrity

94% Appreciates Incumbent Status

2% Negative 88% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2018
33Reviews

Information Builders

WebFOCUS

WebFOCUS is a flexible, scalable, and easy to use business intelligence and analytics platform that offers the right information delivery approach for every kind of user. WebFOCUS delivers rich, consumable, interactive information to the widest range of employees, managers, analysts, partners, and customers.

+79

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

91% Caring

91% Effective

91% Efficient

2% Negative 81% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2018
11Reviews

Tableau

Tableau

Data prep for messy spreadsheets, instant analytics, and improved performance. It's smart meets fast.

+78

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

90% Enables Productivity

90% Performance Enhancing

89% Continually Improving

3% Negative 81% Positive