Toronto, ON – March 6th, 2018 – Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group Inc., published its 2018 Business Intelligence Customer Experience Awards naming five Award Winners in the space: Dundas BI, WebFOCUS, Tableau, Zoho and Qlik.
Unlike traditional software awards, Customer Experience Awards are based solely on user reviews and determined by a transparent proprietary methodology that is available in full in Software Reviews’ 2018 Business Intelligence Software Report, also published today.
For the full list of vendors evaluated in this space visit: https://www.softwarereviews.com/awards/customer-experience-awards-2018-business-intelligence
About Customer Experience Awards and Software Reports
Software Reviews Customer Experience Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. They are awarded based on vendors’ Net Emotional Footprint score, which measures user sentiment toward the vendor across an inventory of criteria spanning five areas: Service Experience, Negotiation & Contract, Conflict Resolution, Product Impact, and Strategy & Innovation. The top five vendors in a software category are eligible to receive Customer Experience Awards, provided their scores meet the threshold for sufficiently high user satisfaction. Full vendor evaluations are available in our in-depth software evaluation reports.
Software Reports present comprehensive evaluations of software vendors based on numerous data points within the areas of evaluation mentioned above. Software buyers can use this information to make more informed and data-driven purchasing and renewal decisions.
About Software Reviews
Software Reviews is a division of Info-Tech Research Group Inc., a world class IT research and consulting firm established in 1997. Having worked in the vendor space for two decades, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from real IT and business professionals, Software Reviews provides an accurate and unbiased understanding of complex software purchasing decisions. Our methodology produces the most detailed and authentic insights into the experience of purchasing and owning software.