Emotional Footprint Awards 2023
Secure Email Gateway - Enterprise
SoftwareReviews names Forcepoint Email Security, FortiMail, Cisco Secure Email, Barracuda Email Security Gateway, and Mimecast Email Security & Resilience as Secure Email Gateway - Enterprise Emotional Footprint Award Winners.
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Secure Email Gateway - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Forcepoint LLC
Forcepoint Email Security
Forcepoint Email Security uses the Advanced Classification Engine (ACE) to identify threats ranging from annoying spam to advanced malware, phishing, and Business Email Compromise (BEC) attacks.
9.2
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Mimecast Services
Mimecast Email Security & Resilience
Mimecast Secure Email Gateway uses sophisticated, multi-layered detection engines and intelligence to protect email data and employees from malware, spam, advanced threats and zero-day attacks.
9.0
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Fortinet
FortiMail
FortiMail delivers advanced multi-layered protection against the full spectrum of email-borne threats. Powered by FortiGuard Labs threat intelligence and integrated into the Fortinet Security Fabric, FortiMail helps your organization prevent, detect, and respond to email-based threats including spam, phishing, malware, zero-day threats, impersonation, and Business Email Compromise (BEC) attacks.
9.0
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Barracuda Networks
Barracuda Email Security Gateway
The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable..
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Cisco Systems
Cisco Secure Email
Cisco Email Security offers high availability email protection against the constant, dynamic, rapidly changing threats affecting email today.
8.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
Kaspersky
Kaspersky Secure Mail Gateway
Kaspersky Secure Mail Gateway gives you a fully integrated email system & mail security solution – including anti-spam, anti-malware, anti-phishing and more – in a single virtual appliance.
8.8
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Broadcom Inc.
Symantec Email Security.cloud
Safeguard Microsoft Office 365, Google G Suite, and on-premises email with the industry’s most complete email security solution.
8.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Broadcom Inc.
Symantec Messaging Gateway
Symantec Messaging Gateway enables organizations to secure their email and productivity infrastructure with effective and accurate real-time antispam and antimalware protection, targeted attack protection, advanced content filtering, data loss prevention, and email encryption. Defend your email perimeter, and quickly respond to new messaging threats with this simple to administer solution.
8.4
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Proofpoint
Proofpoint Advanced Threat Protection
Detect and stop advanced threats Prevent known and unknown threats with Advanced Threat Protection—even those that don't use malware—from reaching your people. Advanced Threat Protection is a security solution that defends against complex malware or hacking attacks that target sensitive data within an organization. Protect against advanced threats with the industry’s most robust email security platform and the most accurate view of the email threat landscape.
8.2
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Exchange Online Protection
Guard against spam and malware, maintain email access during and after emergencies, and simplify administration of messaging environments with help from Exchange Online Protection deployed across a global network of data centers.
8.2
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
