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ServiceNow GRC

Governance, Risk and Compliance, AI Powered Regulatory Compliance

ServiceNow GRC harnesses the ServiceNow service management platform to enhance visibility and orchestrate cross‑functional GRC processes, detect and assess risks in real time, streamline and operationalize compliance controls, and accelerate the mean time to mitigate risks.

ServiceNow CMDB

Configuration Management Database

ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.

ServiceNow PPM

Project Portfolio Management - Enterprise

Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.

ServiceNow BCM

Business Continuity Management

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

ServiceNow Knowledge Management

Knowledge Management

The ServiceNow Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. It increases self-service rates for customers and employees—and boosts agent productivity with contextual knowledge, driven by machine learning.

Prepare Now for Your ServiceNow Renewal

ServiceNow’s growth and product diversification clearly indicates the areas in which it needs its customers to engage, grow, and expand. To obtain the best possible renewal pricing and terms, ServiceNow customers must understand what is important to ServiceNow first.

Go Mobile With ServiceNow Madrid

ServiceNow Madrid will have improved mobile device capabilities. These benefits will take effort, but should be worth the investment.

ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In

ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at the price of vendor lock-in.

ServiceNow New York is Here

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Does ServiceNow Actually Have a CRM?

ServiceNow positions its CRM as a strategic platform extension, though its capabilities remain narrower than a traditional CRM. Yet, even if ServiceNow CRM is functionally sufficient for an organization, CIOs should be mindful that this platform has broader architectural considerations for organizations’ AI strategy.