ServiceNow GRC Logo Award Winner Product Badge
ServiceNow GRC Logo Award Winner Product Badge
ServiceNow

ServiceNow GRC

7.5 / 10
Category
ServiceNow GRC
7.5 / 10

What is ServiceNow GRC?

ServiceNow GRC harnesses the ServiceNow service management platform to enhance visibility and orchestrate cross‑functional GRC processes, detect and assess risks in real time, streamline and operationalize compliance controls, and accelerate the mean time to mitigate risks.

Company Details


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Awards & Recognition

ServiceNow GRC won the following awards in the Governance, Risk and Compliance category

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ServiceNow GRC Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow GRC.

82 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow GRC?

0% Negative
9% Neutral
91% Positive

Pros

  • Respectful
  • Helps Innovate
  • Fair
  • Reliable

Feature Ratings

Average 76

Threat and Vulnerability

86

Workflow Management

82

Incident Management and Remediation

79

Asset Management

79

Reporting and Dashboards

78

Policy Management

77

Audit and Compliance Management

77

Risk Management

76

Vendor Management

73

Vendor Capability Ratings

Average 78

Ease of IT Administration

94

Quality of Features

92

Breadth of Features

91

Business Value Created

88

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Ease of Customization

84

Ease of Implementation

84

Vendor Support

81

Availability and Quality of Training

70

Ease of Data Integration

64

ServiceNow GRC Reviews

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2023

Try it then believe me

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rudra Prayag P.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

ServiceNow GRC

Likeliness to Recommend

10 / 10

What differentiates ServiceNow GRC from other similar products?

This tool includes platform capabilities to simplify cross-functional integration , communications and process.

What is your favorite aspect of this product?

It automates and manages policy lifecycles and continuously monitor for compliance.

What do you dislike most about this product?

There is nothing to dislike about ServiceNow GRC

What recommendations would you give to someone considering this product?

I would definitely recommend this tool whoever is looking for managing governance risk and compliance in organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlotta P.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy and powerful app creation

Likeliness to Recommend

10 / 10

What differentiates ServiceNow GRC from other similar products?

Employees find it simpler to execute internal activities using an intuitive dashboard with a simple user interface. The ServiceNow Now Platform's data management and tiering tools are what I value the most because they improve how well our applications function. We drastically cut the time spent developing software by employing built-in chat for immediate communication between internal programmers.

What is your favorite aspect of this product?

ServiceNow makes it possible to integrate a method with additional automation and monitoring technologies, providing an end user with a uniform interface to use and evaluate the results. Because my customer values additional security, only ServiceNow provides two-factor authentication, which is perfect for our business. It is simple to immediately create an issue ticket when a monitoring tool or product alerts you to a failure.

What do you dislike most about this product?

Without the necessary internet/bandwidth connection and login credentials, we experience delays, reconnection issues, and other challenges when logging into the platform. Managing the CMDB becomes more complex as our ServiceNow database fills up with data. For company branding, more flexibility is needed when arranging templates or home page graphics.

What recommendations would you give to someone considering this product?

A clear and effective platform for companies that cater to various consumer groups. The platform provides top-notch features like ticket orchestration, operational dashboards, and real-time chat software. The ServiceNow Now Platform is scalable because everything is managed from the cloud dashboard. Integrated operation management technologies have significantly increased workplace productivity. The solution is stable overall and didn't lead to many issues.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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