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ServiceNow CMDB Logo
ServiceNow

ServiceNow CMDB

8.2 / 10
Category
ServiceNow CMDB
8.2 / 10

What is ServiceNow CMDB?

ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.

Company Details


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ServiceNow CMDB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow CMDB.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow CMDB?

0% Negative
5% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 84

Auditing

90

Role-Based Access

89

Auto-Discovery

88

Integrations

86

Analytics and Reporting

85

Predictive Analytics

81

CI Attribute Detailing

81

License Management

78

Assign Dispositions

78

Dependency Mapping

77

Vendor Capability Ratings

Average 84

Availability and Quality of Training

100

Ease of Data Integration

100

Ease of IT Administration

100

Usability and Intuitiveness

100

Breadth of Features

95

Ease of Customization

95

Vendor Support

95

Ease of Implementation

94

Quality of Features

94

Product Strategy and Rate of Improvement

89

Business Value Created

83

ServiceNow CMDB Reviews

Rohit R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

9 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Integration-wise, it is a beast!

Likeliness to Recommend

10 / 10

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate
  • Role: Consultant
  • Industry: Communications
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Robust, integrates well, user-friendly

Likeliness to Recommend

9 / 10

Pros

  • Performance Enhancing
  • Unique Features
  • Includes Product Enhancements
  • Appreciates Incumbent Status