2020 has been a year of digital disruption, and the unified communications as a service (UCaaS) marketspace is no exception. COVID-19 forced organizations to rapidly modernize their communication and collaboration infrastructure to enable remote and hybrid work.
UCaaS has never been more important to the business than it is now. Indeed, with 88% of office workers now stating their preference for some form of hybrid remote work, UCaaS has become absolutely critical in providing connectivity, flexibility, and the means for collaboration.
Here are the top three UCaaS trends for 2021 to watch for:
Source: SoftwareReviews UCaaSData Quadrant. Accessed December 18, 2020.
If you’re looking to speed up your UCaaS selection process, download Info-Tech's Rapid Application Selection Framework.
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Nemertes’ latest research. Nemertes studied the impact of team collaboration software on the enterprise and the need for a rationalized collaboration toolset.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall briefly explores Lenovo’s findings on the major challenges that employees face related to remote work, as well as best practices to counteract those challenges.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Cisco’s new solutions for remote work and a safe return to the office.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communication and collaboration for enterprise. One session showcased Slack’s latest updates for its Slack Connect and Enterprise Key Management (EKM) solutions.
Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.
Google has announced several updates to its G-Suite offering, which aims to heavily integrate and better secure its teamwork applications. The move represents a clear attempt by Google to directly compete with Microsoft’s office productivity suite, with several of the G-Suite updates mirroring the logical architecture of Office 365.