Slack reported better-than-expected results for its fiscal third quarter, despite a tumultuous year that has seen its debut stock value plummet by half.
Key takeaways from Slack’s Q3:
Source: SoftwareReviews Slack Scorecard. Accessed December 10, 2019
Slack’s fall in value from its debut stock listing may be beginning to slow down. However, the reality is that Slack’s poor performance on the stock exchange is not over. Microsoft’s continued competitive pressure through its Teams offering is absolutely an existential threat to Slack.
Slack may like to think it is a key competitor with Microsoft in the team collaboration space. Yet Microsoft’s $1 trillion market size paints a very different power dynamic. Office 365 is ubiquitous in the workplace and Teams is “good enough” to keep Slack at bay if organizations want to rationalize their collaboration toolsets.
Slack’s resort is to try and change public discourse to user engagement metrics – of which Slack would be winning. Unfortunately, the metric that matters most – its stock value – is not yet responding.
Source: SoftwareReviews Microsoft Teams Scorecard. Accessed December 10, 2019
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.