ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In
ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at the price of vendor lock-in.
ServiceNow announced this partnership and the following items on July 9, 2019:
- ServiceNow will soon be available on Azure Cloud in the US Government and Australia regions.
- ServiceNow and Microsoft are working towards improving integrations between the Now platform and the Azure Marketplace.
- Microsoft is implementing ServiceNow’s IT and HR modules.
Source: Microsoft Azure at SoftwareReviews, Report in Press
Source: ServiceNow Service Management at SoftwareReviews, Report Published February 2019
This partnership will help ServiceNow to expand its expertise of working in the government space. When this partnership includes other global regions, ServiceNow will be even more attractive to foreign governments because of this expertise.
Smaller government organizations should still strongly consider other service management vendors. ServiceNow is quite costly, and there are many mid-market ITSM solutions that also have experience working with government clients. Just because DISA uses ServiceNow doesn’t mean your regional police force or your municipality must use it.
By focusing on its partnership with Microsoft, customers can expect improved integrations between the Now platform and Microsoft Azure’s analytics capabilities. This means you can more easily analyze your CRM data, employee engagement data, and IT data, allowing for even more powerful chatbots, ChatOps capabilities, and proactive enterprise services.
The more customers rely on these features, though, the greater vendor lock-in they will experience to both ServiceNow and Azure. It will be much more disruptive when customers need to migrate from ServiceNow and Azure to a more inexpensive ESM offering on premises due to budgetary and political changes.
Want to Know More?
Prepare Now for Your ServiceNow Renewal
Modernize Your Microsoft Licensing for the Cloud Era
Extend the Service Desk to the Enterprise
Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release
The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.
Software Winners In a Post-Pandemic World – Atlassian Is a Refreshing Value Play
COVID-19 has forced software companies and their suppliers to refocus efforts around prioritizing systems and workflows that are nearly 100% digital in nature. As a result, Info-Tech has observed the quick emergence of six market themes that are highly relevant post COVID-19. This note series will profile key vendors and how they fit into the post-COVID-19 world.
Twilio Breach and Cloud Security
By exploiting a five-year-old configuration error, a hacker was able to access Amazon’s S3 cloud storage buckets on which Twilio’s code was loaded. As a result, customers were able to unknowingly download the modified code for twenty-four hours.
Qualys and Ivanti Partnership Boasts an Incredibly Robust Vulnerability Management Platform
Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.
Software Winners In a Post-Pandemic World – Microsoft Checks All the Boxes
COVID-19 has forced software companies and their suppliers to refocus efforts around prioritizing systems and workflows that are nearly 100% digital in nature. As a result, Info-Tech has observed the quick emergence of six market themes that are highly relevant after COVID-19. This note series will profile key vendors and how they fit into the post-COVID-19 world.
IBM Raises Price on Software Support; Shoves Customers Toward the Cloud
IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.
RiskSense Releases a Unified Infrastructure Security Risk Management Program
RiskSense announced on July 13 its new version of the cloud-delivered RiskSense risk management platform. The main draw of the program is its holistic risk calculation across CVEs and CWEs.
Address the Root of Your Vulnerabilities in a Resource-Tight Period
Cyberthreats are omnipresent for any enterprise. Monitoring ingress and egress points while still conducting business is a balance security professionals attempt to strike. Couple this with the continued security issues around remote work during the pandemic, and security teams have their hands full.
Oracle Launches Cloud@Customer, Bringing the Autonomous Database to the Data Center
Oracle has announced the general availability of Exadata Cloud@Customer, a managed service that enables enterprises to unlock the previously cloud-first features of Oracle's Autonomous Database for on-premises data centers. This offering is ideal for enterprises that must conform with regulatory and/or technical challenges that force on-premises database residency.