11/17 in IT Service Management

Response
Distribution
45Reviews

ServiceNow

ServiceNow Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

7.3

Composite Score

Composite
Score

+67

Emotional Footprint

Emotional
Footprint

81%

Likeliness to Recommend

Likeliness
to Recommend

11/17 in IT Service Management

Response
Distribution
45Reviews
Category Features
  • Integrated Knowledge Management
  • |
  • Systems Management Integration
  • |
  • Service Catalog
  • |
  • Business Application Integration
  • |
  • Integration with IT Tools
  • |
  • End-User Self-Serve
  • |
  • End-User Support Solutions
  • |
  • Technician Administration
  • |
  • Reporting
  • |
  • Multi-Site Functionality
  • |
  • Multi-Device Capability

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report / $499

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

See Full Report

Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Vendor Management

Problem partnering

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 2
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 2
  • Vendor Support