7/16 in IT Service Management

Response
Distribution
56Reviews

ServiceNow

ServiceNow Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

7.3

Composite Score

Composite
Score

7.0

CX Score

CX
Score

+70

Emotional Footprint

Emotional
Footprint

79%

Likeliness to Recommend

Likeliness
to Recommend

7/16 in IT Service Management

Response
Distribution
56Reviews
Category Features
  • Business Application Integration
  • |
  • End User Self Serve
  • |
  • End User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration With IT Tools
  • |
  • Multi Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Vendor Management

Problem partnering

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 2
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 2
  • Vendor Support
Neutral
8/10

Vendor Management

Problem partnering

Vendor Capability Satisfaction

  • 2
  • 3
  • 3
  • 2
  • 2
  • 2
  • 3
  • 3
  • 3
  • 3
  • 2