Epicor Software Corporation plans to release Epicor Virtual Agent (EVA) for general availability in May 2019. Designed by leveraging AI Services from Microsoft Azure this new digital assistant lets users interact with enterprise resource planning (ERP) via intuitive text or voice commands.
Epicor is a global provider of ERP software. EVA automates tasks and facilitates faster operations by allowing users to interact with ERP via intuitive text or voice commands. It also uses artificial intelligent (AI) to deliver alerts and execute actions based on analysis of events, market statistics, and historical data.
Scott Hays, SVP of Product Marketing at Epicor, stated, “New forms of interacting with business software solutions are a key to accelerating the pace of operations and improving the exchange of data and information. Having an intelligent agent at hand will help companies become more agile and responsive to unexpected events and rapidly changing customer demands.”
Epicor EVA focuses on several industry-specific use cases:
AI capabilities are becoming a distinguishing factor among ERP players. While we mostly hear about “big shots” like SAP, Oracle, and Infor ramping up their AI or machine learning based on ERP capabilities, smaller players are actively entering this space too.
Source: Enterprise Resource Planning at SoftwareReviews.com
Considering that any given ERP implementation is expected to last up to 15 years, even if the immediate practical application of AI seems unfeasible, the foresight baked into engagements with a vendor that invests in AI will likely pay off huge dividends within the lifespan of that ERP. And this should not be an afterthought even for an SMB.
Epicor ERP at SoftwareReviews.com
Enterprise Resource Planning at SoftwareReviews.com
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.
John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.