The Most Comprehensive Data on Business Software all in one Place

Our in-depth Product Scorecards and Category Reports collect and analyze the most meticulous data on business software. We display these insights using state of the art data visualization that is easy to digest and share, so you can make the most informed decision—with confidence.

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The Benefits

Access all the data

Our reports provide you and your team with every bit of detailed data on the software you’re considering, summarized and displayed all in one place so you can do your research faster.

Understand it easily

Cutting-edge data visualization helps you understand and digest large amounts of data at a glance, and helps you make a convincing case to stakeholders.

We Offer Three Types of Reports

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
View Sample What's Inside?
What's Inside?

A Comprehensive Overview of The Software Landscape

01

User Satisfaction Rankings

High-level overall user satisfaction to compare software at a glance.

02

Business Value Scores

Ensure you’re getting your money’s worth by comparing the business value delivered to cost.

03

Vendor Capability Comparisons

Understand the capabilities of the vendor across 11 dimensions to compare vendors in the category.

04

Individual Feature Evaluations

Comprehensive user satisfaction of the product across 11 features to give insight into the software and what it can do.

05

Proprietary Data Quadrant

A comprehensive summary of the software landscape, comparing product satisfaction and vendor experience.

Sample Report

Customer Experience Report

A detailed and unique report across 5 emotional dimensions that capture a powerful indicator of overall user feeling toward the vendor and product.

  • Service Experience
  • Conflict Resolution
  • Negotiation and Contract
  • Strategy and Innovation
  • Product Impact
View Sample What's Inside?
What's Inside?

Real User Sentiment About the Client-Vendor Relationship

01

Service Experience

Good service matters. The last thing you need is to be disrespected by your software vendor, or to get bogged down by their ineptitude or neglect. This section displays data related to quality and effectiveness of service, so you can know wether or not you’ll be treated welll before and after you’ve made the purchase.

02

Conflict Resolution

Disagreements are inevitable, but knowing your vendor willl handle them responsibly, fairly, and amiably can give you peace of mind. Use the data in this section to understand which vendors will behave professionally when conflict arises.

03

Negotiation and Contract

Negotiation doesn’t have to be adversarial. Both parties are always looking to get the best deal, but finding a vendor who will work with you rather than against makes it more likely you’ll both be happy with the results.

04

Strategy and Innovation

Your vendor’s attitude toward innovation is important; if they aren’t at least keeping pace with market directions and trends, they certainly won’t be enabling you to get ahead.

05

Product Impact

Software needs to reliably enable your performance and productivity. See which vendors will propel you forward and which will be deadweight you’ll need to carry.

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Mpdule Satisfaction Levels
  • Individual Comments and Recommendations from Users
View Sample What's Inside?
What's Inside?

In-Depth Analysis of Product Features and Functionality

01

Net Promoter Score

The industry standard net promoter scorecaptures high level customer loyalty and satisfaction.

02

Planned Renewal Rates

See why clients left which vendors and their average increase or decrease in satisfaction with that move.

03

Feature and Vendor Capability Ratings

Comprehensive ratings of the product and vendor, across 11 features and 11 capabilities respectively.

04

Version and Module Satisfaction Levels

Detailed satisfaction ratings and adoption rates of the software.

05

Comparisons Sliced by Organization Size, Usage and Role

Software needs to reliably enable your performance and productivity. See which vendors will propel you forward and which ones will be deadweight you’ll need to carry.