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ZoomInfo

Chorus

Composite Score

7.8 /10

CX Score

8.1 /10

44 Reviews Write a Review

Claim Software

What is Chorus?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.

Company Details

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Awards & Recognition

Chorus won the following awards in the Sales Coaching category

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2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Conflict Resolution

2023

Chorus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus?

3% Negative

4% Neutral

93% Positive

Pros

Respectful
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 78

Application Integration

Video Practice

Dashboards, Analytics and Reporting

Gamification

Custom Scorecard Templates

Coaching Records

AI Simulation Training

Coaching Notes

LMS Integration

AI Feedback

Collaboration

Vendor Capability Ratings

Average 78

Ease of IT Administration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 8.5

View Chorus in this category (opens in a new tab)

Chorus Reviews

Zachary M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Integrates so well and great AI for coaching

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

Really good AI and ease of use that helps our sales coaches and product meetings

What is your favorite aspect of this product?

The ease of use on the main dashboard that we can toggle and play with to find what we need to do

What do you dislike most about this product?

Sometimes the main screen doesnt load right away and the main page takes a while to get to

What recommendations would you give to someone considering this product?

Get clear ownership of the application and be in lock step with the customer service for onboarding users and getting them familiar with some main features

Pros

Inspires Innovation
Client Friendly Policies
Appreciates Incumbent Status
Performance Enhancing

Cons

Less Effective Service
Wastes Time
Security Frustrates

Aysylu I.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Happy overall

Likeliness to Recommend

7 /10

What differentiates Chorus from other similar products?

Lower pricing

What is your favorite aspect of this product?

Coaching and feedback feature. Also ability to upload a video that was recorded using a different software

What do you dislike most about this product?

That sometimes the bot forgets to join the call or falls off halfway through

What recommendations would you give to someone considering this product?

Compare the ratio between cost and quality

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Saves Time

Kyle S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Don't Have Sales Calls Without It!

Likeliness to Recommend

9 /10

What differentiates Chorus from other similar products?

Zoom integration is very easy to set up and recordings are incredibly helpful to send out to customers after calls.

What is your favorite aspect of this product?

Easy to find past recordings in the UI and send them out to prospects.

What do you dislike most about this product?

Will not automatically record calls if event ownership is transferred.

What recommendations would you give to someone considering this product?

Absolutely necessary for sales reps and demo engineers.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Chorus

What is Chorus?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Chorus Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Chorus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Chorus Reviews

Zachary M.

Integrates so well and great AI for coaching

Likeliness to Recommend

Pros

Cons

Aysylu I.

Happy overall

Likeliness to Recommend

Pros

Kyle S.

Don't Have Sales Calls Without It!

Likeliness to Recommend

Pros

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Feature Ratings

Application Integration

Video Practice

Dashboards, Analytics and Reporting

Gamification

Custom Scorecard Templates

Coaching Records

AI Simulation Training

Coaching Notes

LMS Integration

AI Feedback

Collaboration

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training