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Chorus

Composite Score

7.8 /10

CX Score

8.1 /10

44 Reviews Write a Review

Claim Software

What is Chorus?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.

Company Details

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Awards & Recognition

Chorus won the following awards in the Sales Coaching category

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2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Conflict Resolution

2023

Chorus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus?

3% Negative

4% Neutral

93% Positive

Pros

Respectful
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 78

Application Integration

Video Practice

Dashboards, Analytics and Reporting

Gamification

Custom Scorecard Templates

Coaching Records

AI Simulation Training

Coaching Notes

LMS Integration

AI Feedback

Collaboration

Vendor Capability Ratings

Average 78

Ease of IT Administration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 8.5

View Chorus in this category (opens in a new tab)

Chorus Reviews

Verne S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great tool for learning!

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

I haven't utilized similar products, so I'm not sure what differentiators there are.

What is your favorite aspect of this product?

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

What do you dislike most about this product?

This is not necessarily anything that Chorus can control, but it still seems to cause some pause for customers to feel comfortable having their calls recorded. A clearer understanding for a customer on why the call is being recorded would be helpful prior to starting the call.

What recommendations would you give to someone considering this product?

I would highly recommend this product to any org that has a sales hand-off process. It's very beneficial for post-sales teams to have a clear understanding of expectations and desired outcomes.

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Kshitiz N.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Necessary for any sales tam to constantly improve

Likeliness to Recommend

8 /10

What differentiates Chorus from other similar products?

Accuracy of transcript and integration with applications is seamless

What is your favorite aspect of this product?

Team collaboration and Coaching

What do you dislike most about this product?

Pricing is on the higher side

What recommendations would you give to someone considering this product?

Try for cheaper options if you've just started adding sales stack platforms

Pros

Effective Service
Saves Time
Performance Enhancing
Enables Productivity

Cons

Less Generous

Venkat N.

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use. Hassle free experience till now

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

Consistency

What is your favorite aspect of this product?

Helps reflect back on calls

What do you dislike most about this product?

Chrorus fails to join meetings sometimes.

What recommendations would you give to someone considering this product?

Postive recommendation

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Chorus

What is Chorus?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Chorus Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Chorus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Chorus Reviews

Verne S.

Great tool for learning!

Likeliness to Recommend

Pros

Kshitiz N.

Necessary for any sales tam to constantly improve

Likeliness to Recommend

Pros

Cons

Venkat N.

Easy to use. Hassle free experience till now

Likeliness to Recommend

Pros

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Feature Ratings

Application Integration

Video Practice

Dashboards, Analytics and Reporting

Gamification

Custom Scorecard Templates

Coaching Records

AI Simulation Training

Coaching Notes

LMS Integration

AI Feedback

Collaboration

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training