What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Ash S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2021
It is easy to use. Time saving and good features.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Supports large audience. You can use it for free and also easy to use than most of the other apps.
What is your favorite aspect of this product?
easy to use.
What do you dislike most about this product?
Lack of comment control.
What recommendations would you give to someone considering this product?
Zoom allow individuals to meet and work together productively "face-to-face" when meeting in-person isn't possible
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Kanya S.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2021
Fantastic Product - Pivotal
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy to use. Features are in tune with today's needs. Universal options. Live streaming options are amazing. Effective screen sharing. Great audio and video quality.
What is your favorite aspect of this product?
Everything!
What do you dislike most about this product?
More options to customize.
What recommendations would you give to someone considering this product?
Excellence choice. Every business or organization needs it in todays climate.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Benoît D.
- Role: Information Technology
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Dec 2021
Good product for small and big companies
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Unlike Microsoft Teams Zoom is not part of a suite of software and it doesn't have to follow the same user interface as other software. In that regard the company could really improve the UI/UX of Zoom without having to reinvent a set of other applications. Companies can also buy Zoom instead of a huge Microsoft package for a cheaper price if it suits their needs. Like many other audio/video call software, I would personally get rid of the chat functionality and leave that to other solutions that handle it better like Slack. Beside that Zoom is great for what it is. It's nothing very different than the competition, but it works!
What is your favorite aspect of this product?
Audio and video conferencing are good. I would get rid of the other features.
What do you dislike most about this product?
The chat functionality. I have to follow multiple chats everywhere and I just hate this.
What recommendations would you give to someone considering this product?
Get rid of the chat. Focus on your core business.
Pros
- Respectful
- Reliable
- Trustworthy
- Efficient Service
Cons
- Commodity Features
- Under Delivered
Please tell us why you think this review should be flagged.
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