What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Adrian K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
Zoom is as important as my mobile phone.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is very popular with professionals globally. This is always an important factor when I need to initiate video conference calls with customers or partnering businesses of my organization. I have rarely ever needed to try out a new video conferencing solution ,just to be able to have a video call conversation in the course of my work.
What is your favorite aspect of this product?
Zooms ability to be reliable is what I have found most impressive. While it is not very rich in features, it offers me reliability in terms of my ability to join meetings from most devices without problems, and without needing to worry about my meeting quality being affected by the number of meeting participants.
What do you dislike most about this product?
Zoom works fine on web browser. However, I greatly dislike the slight difference in quality and features when I use Zoom on my web browser, as compared to when I use the Zoom native desktop application.
What recommendations would you give to someone considering this product?
Zoom is reliable and it is very ideal for populated video conference calls. For medium and large sized organizations, it is probably the obvious choice.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Viraj S.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2022
Excellent software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The features that it offers with a basic plan
What is your favorite aspect of this product?
Has an amazing mobile app. with the same inbuilt features as the web browser
What do you dislike most about this product?
Needs more bugs to be fixed
What recommendations would you give to someone considering this product?
Try it out, its great for both businesses and individuals
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Muzaffar S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Efficient, not reliable in long run.Works for SMEs
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has a way better screen share feature than most of the applications out there. The ability to have a good screen share with high quality is a rare feature to come across in most applications similar to zoom. Could be a more better application if they provide some more competitive features and ease of access
What is your favorite aspect of this product?
Screen share is the favourite aspect that I personally have benefitted a lot from. The quality of screen share was unrivalled at its launch and conference Capabilities made it the best fit when it was launched
What do you dislike most about this product?
I don’t like that there isn’t a free version that allows a good amount of use, the fact that the meeting gets disconnected in free version and then I have to go through all the process of connection is annoying to be honest. The paid version however still manages to annoy at times with connection issues while initiating calls
What recommendations would you give to someone considering this product?
I would say it’s a good product if you have short meetings and nothing longer than 30 mins but if you’re looking for something longer and more reliable then surely skip zoom as there are many alternatives that just outperform Zoom in a blink of an eye
Pros
- Unique Features
- Security Protects
- Helps Innovate
- Continually Improving Product
Cons
- Less Effective Service
- Less Generous
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
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