Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Evan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing app for online seminars and conferences

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom offers better video quality than any other seminar software, which is essential since you don't want choppy video when the meeting is taking place.

What is your favorite aspect of this product?

Seminars and meetings have never been so accessible before using zoom, from the comfort of our home, or place of rest we can meet, share ideas, plans, discuss issues without any inconvenience. With the help of an excellent HD video and audio, it allows us to create online rooms and events, the best of all is that you can use it wherever you feel most comfortable; PC, Smartphone, mobile devices, you can download the application or simply use it from the browser. With a balance of more than 1000 participants.

What do you dislike most about this product?

It is not possible to have a meeting of more than 1 hour using the free plan, otherwise there is nothing else that I dislike.

What recommendations would you give to someone considering this product?

Zoom offers excellent tools to have a good and solid communication during seminars, it has chat; to communicate both inside and outside the meeting safely, in addition to calls that will be saved in the cloud, if desired. Carry out online events, adapting the room suddenly to the topic to be discussed or to the comfort and taste of the attendees, who receive an invitation through a link. No need to spend a whole day in the office.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zainab M.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom simply meets my video meeting needs.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zooms greatest point of differential is with its level of popularity, amongst professionals. This has been most helpful when initiating work-related communication with persons outside of my organization.

What is your favorite aspect of this product?

I so much love the quality Zoom provides me on mobile devices. For the most part, I can perform all basic video conferencing functions, from the comfort of my mobile device.

What do you dislike most about this product?

Zoom makes it impossible for non-Zoom users to join meetings, without being mandated to download the Zoom app. and signup for Zoom. I think people who have a meeting code, should be able to join meetings from their web browser, without needing to install the Zoom software or sign-up to be users.

What recommendations would you give to someone considering this product?

For the most part, there is a reason why Zoom is perhaps the most popular video conferencing tool out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akshay S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Available Video Conferencing Tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is unique in that it offers both video and audio conferencing in one product. It also has a number of features that make it easy to use, such as the ability to share your screen and to invite others to join a meeting.

What is your favorite aspect of this product?

There are many things that I like about Zoom, but some of my favorite features include: The ability to host online meetings with up to 500 participants. This is great for large groups or when there are multiple people working on a project simultaneously. The video and audio quality is excellent, and I like that I can share my screen with participants. This makes it easy to collaborate on projects or to give presentations. The chat feature is really handy, and I like that I can easily record meetings. This is great for when I need to reference a meeting later on.

What do you dislike most about this product?

There are a few things I dislike about Zoom. First, I find the interface to be a bit overwhelming and cluttered. There are a lot of features and options available, and it can be difficult to know where to start. Second, I don't like that there is no way to pause or stop a meeting. If someone starts talking and I need to step away for a minute, there's no way to pause the meeting and come back later. Finally, I don't like that there is no way to mute individual participants. If someone is talking too loudly or is being disruptive, there's no way to mute them without muting the entire meeting.

What recommendations would you give to someone considering this product?

Zoom is a great video conferencing tool that can be used for a variety of purposes. It is easy to use and has a lot of features that make it a great choice for businesses and individuals.

Pros

  • Enables Productivity
  • Effective Service
  • Altruistic
  • Acts with Integrity

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