What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Ariel O.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Great product to meetings! Easy to use, a few cons
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is a video conferencing software my company uses often. The only other software we have used is GoogleMeets. I’m not seeing a huge difference in these apps. Zoom does allow you to meet outside web browser which is nice in my opinion.
What is your favorite aspect of this product?
I love the virtual backgrounds and being able to record a meeting if needed. During fun zoom calls we will all use the custom virtual backgrounds for more fun. Just love it!
What do you dislike most about this product?
One of my only dislikes about this product is the screen sharing lags sometimes and the chat feature is not super great.
What recommendations would you give to someone considering this product?
If you would like a new video conferencing tool that cares about the end users I highly recommend Zoom. They are easy to get support for and always looking on new ways to help us maximize the product and our time.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Please tell us why you think this review should be flagged.
Anna M.
- Role: Information Technology
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2022
Solution for Audio/Video Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I routinely use Zoom to communicate with my coworkers for presentations or sessions that require a big number of people to attend, and session recording is necessary. It's what I use for each voice and video conference with my clients and colleagues.
What is your favorite aspect of this product?
It's simply a basic program that can be used on a number of systems, like my smartphone and desktop computer. It is useful when a big number of people is required for a meeting. When compared to other traditional tools, the sound level is far higher. We could also give personal greetings to everyone at the meeting. In addition, we always had the capacity to tape any type of meeting.
What do you dislike most about this product?
There is a time frame of 30 minutes, similar to longer meetings, and we should resume the session after half an hour. Zoom has a bunch of connectivity issues as well because it requires a high-speed internet subscription. It doesn't allow us to enroll using websites on our mobile phones, but instead demands us to download an app. Furthermore, its interface wasn't as appealing as those of other similar apps.
What recommendations would you give to someone considering this product?
Zoom is the best video chat software in the market, and it comes highly recommended.
Pros
- Client's Interest First
- Transparent
- Friendly Negotiation
- Helps Innovate
Please tell us why you think this review should be flagged.
Artur I.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Full of features at no cost at all.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
List of features is beyond what other products offer
What is your favorite aspect of this product?
How easily I can onboard my new clients to use it.
What do you dislike most about this product?
That hey only offer 40 minutes of video call on the free plan for multiple users.
What recommendations would you give to someone considering this product?
Try the free version and you won't be disappointed.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.
