Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Gracie C.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Organize effective meetings with Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides smooth audio and video call services. It integrates beautifully with Slack owing to which sending invitation for meetings is very easy. It is secured and genuine. Conference meetings and online webinars can be organized with same efficiency as meetings.

What is your favorite aspect of this product?

Zoom is very simple to set up. Through screen sharing abilities presentations can be delivered. Due to good integration with Slack, meetings can be initiated without worries. Zoom is compatible with many platforms; cell phones, PCs, browsers, so one can access it at any moment.

What do you dislike most about this product?

The interface seems to be old-school. Some bugs might be encountered especially when the meetings/conferences become overcrowded. Zoom may also appear costly to some. The duration per session should be at least 1 hour instead of 40-45 minutes.

What recommendations would you give to someone considering this product?

Zoom is leading the video call applications. It is cloud-based and allows users to personalize their meetings according to their requirements. Although, it’s not a new tool now every second person is using it. So, give it a try!

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Effective Service

Gary H.

  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Nice features and user friendly

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It is a bit more user-friendly and has more features/options. This is the only platform with which I've had experience on the back end, but it has been a positive experience for our organization.

What is your favorite aspect of this product?

Virtual backgrounds

What do you dislike most about this product?

Must have a pro license to have more minutes and participants

What recommendations would you give to someone considering this product?

Not sure of the cost of other similar products, but Zoom is pretty reasonable and was learned by staff pretty easily.

Pros

  • Reliable
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Md Masoom R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best platform for the online video meeting

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom meeting platform provides a great video and audio conferencing experience and the video quality is just amazing and different from the others, this platform has also a very seamless future related to screening sharing which works really very well. The meeting recording feature is easy to use and records the entire meeting in high-quality video. Record Zoom meeting platform is also really very easy to use and this works even great on the web browser, mobile application and on the web application as well, any fresher can use this platform from day one easily, These are the main features that differentiates Zoom from other similar products

What is your favorite aspect of this product?

The favorite aspect of this product is the video conferencing quickly, Zoom meetings provide high definition video quality even in the slow and unstable internet connection and this works really seamlessly. I can use the great video quality on web browsers, web applications, and even in mobile applications. I also like the instant screen sharing feature which really works great and fast, this product allows me to share my half as well and the full screen, I can also able to give access to others so that they may share their screen as well, this whole process is easy and seamless. The user interface of this product is fast and reliable an

What do you dislike most about this product?

The security of this meeting platform is the one that I don't like, this is not secure when I use this on the mobile application, anyone can use this platform if I lost my mobile and am able to see all the data and information. Hence this is the first thing that I don't like, on the other hand, the integration and the customization process are not seamless, this takes a lot of time to integrate this platform with the others, and on the other hand customization process is not very easy.

What recommendations would you give to someone considering this product?

The one who is considering this product, I would say definitely try this out, this is a feature-loaded meeting platform and is best for online meeting needs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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