Zoom Workplace

What differentiates Zoom Workplace from other similar products?

With Zoom, we can stay out of our comfort zone and expand our customer base, offering better services and covering more fields than we used to. Everything is simplified and well organized, we can provide more productive and professional services to our clients in videoconferencing.

What is your favorite aspect of this product?

I love using tons of views to prioritize my assignments. I can use public and private notes to have conversations without confusing the end-user. I would rate the software agent interface as the cleanest on the market. I find it helpful to be able to set up filters to assign specific tickets to specific agents automatically.

What do you dislike most about this product?

My only complaint is that the emails generated by Zoom have unnecessary formatting and long subject lines. This confuses applicants at times.

What recommendations would you give to someone considering this product?

I recommend Zoom because it gives us the flexibility to respond to all customer concerns quickly and in real-time, regardless of the number of customers on the line. It makes us responsive and helps us find ways to provide immediate solutions. It offers a full bot chat that collects and records customer data, a real-time saver when those customers come back for other help. Responding just got easier.

What differentiates Zoom Workplace from other similar products?

Very useful product and easy to manage. An specific app to carry on your mobile

What is your favorite aspect of this product?

Very useful product and easy to manage. Good features and improving

What do you dislike most about this product?

sudden disconnections

What recommendations would you give to someone considering this product?

Better price

What differentiates Zoom Workplace from other similar products?

Zoom's ease of use has provided an intuitive experience that we need across our organization to remain agile and efficient in our day-to-day work. The fact that I can schedule and create meetings through Zoom, that then integrate with Microsoft Outlook, was a really big selling point for me on the admin side. Also, Zoom met all our requirements of having a tool that could perform reliably on handheld devices in all our offices, on the road, and integrate well with our conference room technology. Zoom’s performance on a mobile device outlives all other competitors' solution that we’ve tested. The incredible usage of bandwidth is amazing.

What is your favorite aspect of this product?

Zoom gave us a feel like me and my clients were actually in the same room. I was able to screen share and show some of them the scenes that we were going to be working on. And live, he could create music as we went through each scene together. Zoom also assisted us to maintain business continuity and aid in employee communications. The onboarding process is so smooth with Zoom. Zoom Phone’s interoperability steers greater flexibility across our organization. Cost savings came easy once the provident team deployed Zoom Phone. It has empowered our remote workforce to communicate and collaborate effectively.

What do you dislike most about this product?

Zoom risk of exposure to data breaches is one of its disadvantages. I truly hope their security will be improved.

What recommendations would you give to someone considering this product?

Zoom's ease of use and its flexibility are second to none. It offers an array of features that will help empower the remote workforce to work effectively and collaborate more. Zoom enables employees to access data from anywhere and even hold meetings from their mobile devices. Zoom is affordable and suits well medium to large enterproses.