Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Cody M.

  • Role: Finance
  • Industry: Entertainment
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2022

Superior Video Calls - Used by Most Companies

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom integrates with more software than other products (email platform, ERP, etc.) and is generally an extremely smooth experience. The cost to benefit evaluation comes out easily in favor of Zoom, and it has wide use in business cases. They also have solid integration with a variety of video devices, for instance, conference room tools that allow for automatic camera movement and sound optimization. Zoom has good customization for users as well, with things like smoothing appearances, blurring backgrounds, and noise dampening that keeps background noises out of the meeting quite well.

What is your favorite aspect of this product?

Zoom is heavily adopted across businesses today, especially in this highly remote environment of today. As such, there is specific ease of use and implementation, almost such that any companies expect calls to occur through Zoom. I have had international users and new employees up and running on Zoom with minimal to no training. They have done a fine job in making this user-friendly, even for those without technical skills.

What do you dislike most about this product?

Very occasionally we would encounter issues whereby member(s) would be stuck waiting for the meeting to start when it already had begun. Additionally, the chat feature does not have the same robust features that most other areas of the product does. Otherwise, it's an exceptionally product.

What recommendations would you give to someone considering this product?

As of early 2022, Zoom is the best in its class for companies that do a lot of remote meetings and have to stay in close sync. This is especially so if your company communicates with many external parties via video conference. The price is well worth the investment over any other services such as Google Meet or Microsoft Teams.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Aakash S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Zoom is synonym to video calling these days.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It has stable network for big conferences.

What is your favorite aspect of this product?

Easy to use interface, minimal lags during meetings.

What do you dislike most about this product?

The administrative interface could be little better.

What recommendations would you give to someone considering this product?

If you want great quality for your conference video calls, no need to look further.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Helps Innovate

Aarti A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great video conferencing tool!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is one of the best video conferencing products in the industry. One of the best things about Zoom is that its free version is just as great and any organization on a budget crunch can use this with ease without worrying about missing out on any major features. From students to professionals, anyone can use Zoom with ease because of its simple User Interface.

What is your favorite aspect of this product?

The simple UI is great. One can maneuver easily and the different audio and video controls can be managed on the screen without difficulty. Also, Zoom does not require high bandwidths unlike many other video conferencing products in the market.

What do you dislike most about this product?

One drawback to using Zoom is experienced when you use it on the browser. The browser version is a little slow as compared to the app. The quality of the calls differs on both these versions, the app quality being better.

What recommendations would you give to someone considering this product?

Zoom is a great application for video conferencing and screen sharing. One great thing about Zoom is that you can limit who enters the meetings but setting a password for entering the meeting room. Also, the number of participants that can be added is more as compared to other video conferencing products available in the market. Zoom is definitely a great option with a wide breadth of features!

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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