What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Whiteboard Software
Score 8.7
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Score 8.6
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Score 8.6
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Zoom Workplace Reviews
Cody M.
- Role: Finance
- Industry: Entertainment
- Involvement: Vendor Management and Renewal
Submitted Mar 2022
Superior Video Calls - Used by Most Companies
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom integrates with more software than other products (email platform, ERP, etc.) and is generally an extremely smooth experience. The cost to benefit evaluation comes out easily in favor of Zoom, and it has wide use in business cases. They also have solid integration with a variety of video devices, for instance, conference room tools that allow for automatic camera movement and sound optimization. Zoom has good customization for users as well, with things like smoothing appearances, blurring backgrounds, and noise dampening that keeps background noises out of the meeting quite well.
What is your favorite aspect of this product?
Zoom is heavily adopted across businesses today, especially in this highly remote environment of today. As such, there is specific ease of use and implementation, almost such that any companies expect calls to occur through Zoom. I have had international users and new employees up and running on Zoom with minimal to no training. They have done a fine job in making this user-friendly, even for those without technical skills.
What do you dislike most about this product?
Very occasionally we would encounter issues whereby member(s) would be stuck waiting for the meeting to start when it already had begun. Additionally, the chat feature does not have the same robust features that most other areas of the product does. Otherwise, it's an exceptionally product.
What recommendations would you give to someone considering this product?
As of early 2022, Zoom is the best in its class for companies that do a lot of remote meetings and have to stay in close sync. This is especially so if your company communicates with many external parties via video conference. The price is well worth the investment over any other services such as Google Meet or Microsoft Teams.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Aakash S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Zoom is synonym to video calling these days.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has stable network for big conferences.
What is your favorite aspect of this product?
Easy to use interface, minimal lags during meetings.
What do you dislike most about this product?
The administrative interface could be little better.
What recommendations would you give to someone considering this product?
If you want great quality for your conference video calls, no need to look further.
Pros
- Trustworthy
- Client Friendly Policies
- Altruistic
- Helps Innovate
Please tell us why you think this review should be flagged.
Aarti A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Great video conferencing tool!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is one of the best video conferencing products in the industry. One of the best things about Zoom is that its free version is just as great and any organization on a budget crunch can use this with ease without worrying about missing out on any major features. From students to professionals, anyone can use Zoom with ease because of its simple User Interface.
What is your favorite aspect of this product?
The simple UI is great. One can maneuver easily and the different audio and video controls can be managed on the screen without difficulty. Also, Zoom does not require high bandwidths unlike many other video conferencing products in the market.
What do you dislike most about this product?
One drawback to using Zoom is experienced when you use it on the browser. The browser version is a little slow as compared to the app. The quality of the calls differs on both these versions, the app quality being better.
What recommendations would you give to someone considering this product?
Zoom is a great application for video conferencing and screen sharing. One great thing about Zoom is that you can limit who enters the meetings but setting a password for entering the meeting room. Also, the number of participants that can be added is more as compared to other video conferencing products available in the market. Zoom is definitely a great option with a wide breadth of features!
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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