Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

82

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Caroline L.

  • Role: Vendor Management
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2022

Feature Rich

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The breakup room feature is the key module for us to make the decision to move to Zoom

What is your favorite aspect of this product?

allowing meeting participants to go into separate discussions before rejoining the group for presentation.

What do you dislike most about this product?

I would say the UI. Sometimes it takes a while to find the link to make changes to the setting

What recommendations would you give to someone considering this product?

Try out the free version first

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Inspires Innovation

Arnold M.

  • Role: C-Level
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

ZOOM is a great product for remote learning

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Better features for training

What is your favorite aspect of this product?

simple to use

What do you dislike most about this product?

Price, our local currency is weak

What recommendations would you give to someone considering this product?

test it first

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

swapnasis m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Undoubtedly the best user-friendly meeting tool.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

There are a lot of features that help us to choose Zoom over other meeting platforms. This platform supports live transcription with a closed automated caption which is hardly available in any other meeting platform, even live polling is also unique in the case of Zoom video webinar. Multiple meeting session is possible at a time in Zoom, additionally, it allows us to switch calls between mobile zoom to mac Zoom. Recently Zoom teams added a multiple screen share option so more than one participant can share screens over conference calls. Since it is internally integrated with MS teams, the MS Teams screen can also be shared through Zoom call.

What is your favorite aspect of this product?

The application simplicity is my favourite aspect for me. Trust me very easy to use, most of the features can be accessed through a single click such as quick audio/video call, quick meeting, the invitation can be sent in a click, screen sharing, call recording on cloud or locally, mute/unmute conference call by long-pressing the space bar, quick 1:1 chatting or group/channel chatting, and many more. Making a quick audio call and converting as a meeting is also possible. Even making a quick video call is nothing but a quick 1:1 meeting can be converted as a group meeting by adding more people. Inbuilt integration with outlook is also great.

What do you dislike most about this product?

Few improvements I would mention rather than dislike. Sometimes I feel intermittent disconnection during calls over the mobile application, especially when I am using another application and the Zoom application is running in the background. During scheduling "New meeting" on Mac laptop, the new look of Outlook does not get open automatically along with meeting content and URL. That's why I am still using the old look of Outlook. Rest from my end all working perfectly fine.

What recommendations would you give to someone considering this product?

Zoom family does not need any recommendation because this brand is on the boom in the market. But still, I would say if anyone is looking most user-friendly platform that fulfils all meetings needs along with security because this platform is cloud-based. So without any doubt please go for it.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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