What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Kalim S.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Mar 2022
Very good product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Ease of use and very simple. Support is great. Can be used for both as chat and conference purpose. Quality is better than other similar product.
What is your favorite aspect of this product?
Connectivity and ease of use
What do you dislike most about this product?
No option to snip image or take a snapshot and share over chat
What recommendations would you give to someone considering this product?
Go ahead, its good product
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
Peter Anthony A.
- Role: Information Technology
- Industry: Apparel
- Involvement: End User of Application
Submitted Mar 2022
Delivers on its promise for video conferencing.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is laser focused on video conferencing, unlike other competitors.
What is your favorite aspect of this product?
It just does exactly what it says it does... And it does its job well.
What do you dislike most about this product?
Not much to dislike. Zoom doesn't overpromise, but it delivers the features that actually matter for users when it comes to audio-video conferencing.
What recommendations would you give to someone considering this product?
Don't expect more than what Zoom has to offer. At the same time, expect that Zoom will deliver on exactly what it promises.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Drew N.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great product for connecting a virtual workforce!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I have used a variety of video conferencing products over the years and I believe Zoom is the first product that seamlessly integrates, video conferencing, screensharing, text/chat, and VOIP phone solutions into one easy to use platform.
What is your favorite aspect of this product?
My favorite aspect of Zoom was the text/chat messenger app. This allowed for easy communication between peers which eliminated email and meetings.
What do you dislike most about this product?
Zoom is a leading provider of video conferencing software, so you will get a feature rich environment, however it seems that is also realized in added costs.
What recommendations would you give to someone considering this product?
Zoom is a fantastic product to tie together all kinds of people connection and communication needs in one place. I would highly recommend it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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