Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Daniel M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Best video conferencing tool I have seen!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

In the situation of a pandemic, Zoom was the sole technology that allowed us to operate efficiently, stay connected and competent, and develop our business intelligently. Zoom offers online meetings, conversations, calls, video webinars, large conferences, and a mobile app all in one cheap stack. Zoom is a robust tool in the market.

What is your favorite aspect of this product?

Zoom even provides for in-video discussion and the opportunity to raise a hand to prevent disturbing speakers during video meetings this feature is my most favorite among its vast amount of features. I really adore it because It allows me to create a workspace that may be customized to incorporate all of the data we might require, allowing us to keep everything in one location.

What do you dislike most about this product?

It occasionally malfunctions, which can slow down the speed of a conference, and voice and video start breaking. I don't like that we have to rehost the meeting after every 40 minutes. At first, Zoom meetings may appear to be paradoxical and tricky to use. It happens whenever we start something new.

What recommendations would you give to someone considering this product?

Zoom is capable of bringing together desktops, mobile devices, and conference room systems in a single video meeting. This all-in-one video conferencing app makes it simple to interact and collaborate with your staff from even portable devices. Its security, performance, and management are all enterprise-level. There is no limit to the number of people who can attend a meeting; you can invite as many people as you wish.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Francisco G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Unlike other zoom products, it has a very good quality free version, which allows for quite good quality conferences, in addition to the fact that the free version does not have much to envy to others, as its client interface is one of the best. that we have observed.

What is your favorite aspect of this product?

What fascinates me most about this platform is that it is a very efficient tool for making calls and is also compatible with Windows, Mac and Android operating systems, which allows you to watch video conferences from any PC.

What do you dislike most about this product?

Since the moment we have used this instrument, we have not found any flaws in it, as it is quite effective, and you can also hold conferences at any time and at the desired time for meetings. Since the era is longer than 40 min, however, the good thing is that if the era ends you can reconnect without any problem. when I need time for business details or video conferences with relevant consumers, I can use the paid version

What recommendations would you give to someone considering this product?

We can recommend this tool because it has recording and screen sharing functionalities, which makes it quite effective.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Prince ‎.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Best solution for meetings and communication

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The stability, easy-to-use features, and integration with almost every software make it a no-brainer for anyone.

What is your favorite aspect of this product?

The features and stability. It's easy to have zoom calls with 100 people or more.

What do you dislike most about this product?

Nothing as such. we are linking them very much, happy to be with them as long as we are in business.

What recommendations would you give to someone considering this product?

Go with it without a doubt unless you have special needs.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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