Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Pamela N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Essential meeting solution in our organization

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is very easy to use; there are no sign-ups or sign-ins required, which was exactly what we needed for our many novices IT users. Controls and an interface that is easy to use. It comes with a slew of useful and fantastic features.

What is your favorite aspect of this product?

Zoom has made it lenient for me to form and maintain personal and professional relationships, regardless of whether the device e.g Android or an iPhone. During meetings, I'm more efficient and retain more information about the conversation. Zoom is also better in this regard due to the ability to move the windows around. So I can arrange people's faces in the most productive order for me.

What do you dislike most about this product?

The only concern I have is that when I share my screen, other parts of it that didn't intend to share become visible. When working on sensitive information, I have to close everything else and concentrate solely on what I want to share, which is a lot of work.

What recommendations would you give to someone considering this product?

Conference call services are essential for every business communication, and Zoom is the quick and most popular conference call service. We believe Zoom compares favorably to other services, particularly given its emphasis on video conferencing. Zoom provides an all-in-one phone system solution, hardware, and a chat feature to help you streamline your daily communication processes.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Ayobami P.

  • Role: Vendor Management
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Ease of use

What is your favorite aspect of this product?

Video quality

What do you dislike most about this product?

Poor interface

What recommendations would you give to someone considering this product?

Very good

Pros

  • Performance Enhancing
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

Rachel B.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy to use and reliable meeting platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Provided the best meeting experience, reliability during slow connections, and quicker reconnections and rejoining meetings in the event of a bad network. All of its tools can stand out in the competitive world.

What is your favorite aspect of this product?

I really like that it has a lot of features that help with remote work productivity. I use it every day for my meetings because it's simple to use, and the paid version includes security features and no time limit. The whiteboard and annotation features are also welcome additions. It improved the efficiency and effectiveness of communication, meetings, classes, webinars, and other events.

What do you dislike most about this product?

The most annoying aspect is that it keeps asking permission every time I create a new meeting or add a Zoom meeting to my Google Calendar. It's odd, though, that it asks it again and again.

What recommendations would you give to someone considering this product?

Zoom is extremely simple to use and you feel at ease while navigating, making it especially useful for complete beginners. We create a valuable and unforgettable communication experience via desktop or mobile phone thanks to the massive scalability and supportive tools of Zoom.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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