What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Esther M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Leading video conferencing for a reason
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
What makes Zoom, so popular is it ease of use. I believe, anyone, even with minimal digital literacy, can easily learn Zoom. You probably won't be an expert right at the first session. However, by the third, it will grow on you. The more you use it, the more intuitive it becomes.
What is your favorite aspect of this product?
My favorite aspect of Zoom is probably the screen share feature. I have been in multiple markets and UX research session, and all I can say is that, that feature comes very handy.
What do you dislike most about this product?
What I dislike the most will probably be that unless your internet speed is anywhere +15mbps for both upload and download, expect to experience some lagging. I know that they recommend +5mbps, but in my experience, I have less issue with fa aster speed.
What recommendations would you give to someone considering this product?
Do test your internet speed before a session. If you are working from home, make sure that your internet provider is reliable and your download speed is not less than 50mbps for download and 20mbps for upload. Also, have an Ethernet cable available. You will probably have a better experience using it than Wi-Fi.
Pros
- Reliable
- Enables Productivity
- Security Protects
- Helps Innovate
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2022
Good features.
Likeliness to Recommend
Pros
- Caring
- Acts with Integrity
- Performance Enhancing
- Trustworthy
Cons
- Commodity Features
- Leverages Incumbent Status
- Less Fair
Please tell us why you think this review should be flagged.
Aennie G.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Jul 2022
Zoom- A Leading Meeting Platform!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom provides HD-quality audio and video communications. It supports mobile due to which it becomes handy for the user and takes less time to connect. Zoom allows connecting microphone that enhances the overall quality of communication as it makes it clear to understand. It allows application sharing which enhances collaboration. The scheduling features make it easier to organize all the important details and keep the work well managed.
What is your favorite aspect of this product?
The feature of screen sharing is complementary. Provides great visual background. Video conferencing is efficient as it is a face-to-face meeting. It is a very secure platform that is reliable for work. The platform is ideal for the user as it aligns with many operating systems.
What do you dislike most about this product?
Zoom provides fewer features for chat, with the changing environment user constantly needs up-gradation and it reduces users’ interest. It requires internet bandwidth that results in unsatisfied users. The protection feature is not very safe. The plan of subscription is difficult to change.
What recommendations would you give to someone considering this product?
It works effectively and plays a role in everyday meetings. It integrates all the users, centralizing their chats, and meetings. Highly recommended.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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