What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Shivam K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Zoom is fantastic for regular meetings!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Amazing software that makes it simple to communicate with others and links more people in a group. Zoom is very easy to use, has a really friendly user interface, and just works. The connection remains quite steady even with less-than-ideal internet connections. I also adore the video touch-up function. For the same person, being able to go between a phone and a desktop smoothly is truly cutting edge.
What is your favorite aspect of this product?
It offers stable audio and video conferencing with high quality. Other web conferencing services have given us problems, but Zoom hasn't. For internal company communications, we deploy Zoom. I enjoy that Zoom allows me to present using papers that I can share with others. My working time is substantially maximised, and it is also quite safe. Particularly during the COVID-19 outbreak, Zoom has been the platform that has completely transformed company and individual meetings. By using Zoom as a host or guest.
What do you dislike most about this product?
The mobile app has to be updated, and the font size should be increased so that it is easier to read and zoom in. Better features are needed for iOS devices because they can occasionally be slow and unresponsive.
What recommendations would you give to someone considering this product?
For conferences, trainings, and online meetings, I personally use and suggest Zoom. It provides a consistent and excellent communication experience. Even a free plan with restrictions is available. In environments that prioritise health, it helps to manage social estrangement. It makes it possible to participate in sessions using any type of device, including a mobile phone, laptop, or desktop computer. It is a necessary tool when you need to chat with clients or customers around the world and is cost-effective.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Otávio P.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Amazing apresentation features, little hard to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The options of white boarding your own screen while on presentation makes a digital meet closer to a eye-to-eye one. As the conductor of it, you really have all the features needed to do a full presentation or even an big sized online event.
What is your favorite aspect of this product?
The white board options in it.
What do you dislike most about this product?
Difficulty of use on first time users, even though they had used similar apps other times.
What recommendations would you give to someone considering this product?
Make sure you are buying it for the big meetings and executive presentation how need more datailed on event views. Besides that, if your porpose is merely team/video chat plataform, its possible to find similar apps for half the price and with a little bit more clear and easy to use interface.
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
Mohit Y.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
The best product in the segment
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom's ability to work even at unreliable internet speed and deliver call quality at an acceptable level.
What is your favorite aspect of this product?
The audio and video quality is far superior to that of the competition and this is discrenlaby noticeable when you are travelling and do not have access to reliable high speed broadband. It is also very lite in terms of resources it requires to operate.
What do you dislike most about this product?
While as a minimal product that does the job, Zoom excels but features such as live captioning, ability to form lounge etc would have been great.
What recommendations would you give to someone considering this product?
Before making the decision do try out the product while on the move to actually appreciate how good the product is.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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