Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Shivam K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Zoom is fantastic for regular meetings!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Amazing software that makes it simple to communicate with others and links more people in a group. Zoom is very easy to use, has a really friendly user interface, and just works. The connection remains quite steady even with less-than-ideal internet connections. I also adore the video touch-up function. For the same person, being able to go between a phone and a desktop smoothly is truly cutting edge.

What is your favorite aspect of this product?

It offers stable audio and video conferencing with high quality. Other web conferencing services have given us problems, but Zoom hasn't. For internal company communications, we deploy Zoom. I enjoy that Zoom allows me to present using papers that I can share with others. My working time is substantially maximised, and it is also quite safe. Particularly during the COVID-19 outbreak, Zoom has been the platform that has completely transformed company and individual meetings. By using Zoom as a host or guest.

What do you dislike most about this product?

The mobile app has to be updated, and the font size should be increased so that it is easier to read and zoom in. Better features are needed for iOS devices because they can occasionally be slow and unresponsive.

What recommendations would you give to someone considering this product?

For conferences, trainings, and online meetings, I personally use and suggest Zoom. It provides a consistent and excellent communication experience. Even a free plan with restrictions is available. In environments that prioritise health, it helps to manage social estrangement. It makes it possible to participate in sessions using any type of device, including a mobile phone, laptop, or desktop computer. It is a necessary tool when you need to chat with clients or customers around the world and is cost-effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Otávio P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing apresentation features, little hard to use

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The options of white boarding your own screen while on presentation makes a digital meet closer to a eye-to-eye one. As the conductor of it, you really have all the features needed to do a full presentation or even an big sized online event.

What is your favorite aspect of this product?

The white board options in it.

What do you dislike most about this product?

Difficulty of use on first time users, even though they had used similar apps other times.

What recommendations would you give to someone considering this product?

Make sure you are buying it for the big meetings and executive presentation how need more datailed on event views. Besides that, if your porpose is merely team/video chat plataform, its possible to find similar apps for half the price and with a little bit more clear and easy to use interface.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Caring

Mohit Y.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

The best product in the segment

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom's ability to work even at unreliable internet speed and deliver call quality at an acceptable level.

What is your favorite aspect of this product?

The audio and video quality is far superior to that of the competition and this is discrenlaby noticeable when you are travelling and do not have access to reliable high speed broadband. It is also very lite in terms of resources it requires to operate.

What do you dislike most about this product?

While as a minimal product that does the job, Zoom excels but features such as live captioning, ability to form lounge etc would have been great.

What recommendations would you give to someone considering this product?

Before making the decision do try out the product while on the move to actually appreciate how good the product is.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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