Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Arnab D.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

An All-In-One tool for collaboration and Messaging

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom makes a difference in terms of the high quality video and audio conferencing option, range of features it offers in the platform such as screen sharing, recording, virtual backgrounds, and remote connect to have a stronger collaboration.

What is your favorite aspect of this product?

The best thing about zoom is that while being a high quality audio-video conferencing platform, it also offers the option to remotely connect participant's desktop to help in case required, which is unique compared to similar offering.

What do you dislike most about this product?

Zoom has limited capability to customize breakout rooms and the layout of the call screen.

What recommendations would you give to someone considering this product?

Overall Zoom is a very good and reliable platform to collaborate, share and engage for effective project discussion, brain storming ideas and so on. While being a tool for the people who work remotely, it tries to bring them close with the vast list of features it provides.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Shamita P.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Best Video conferencing product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Big differentiator is wide acceptability. Automatically sends out inbox meeting. It has far more business features than others.

What is your favorite aspect of this product?

Favorite aspect is the ability to cut noise from audio and video without a lag, it blurs the screen or makes a virtual background possible.

What do you dislike most about this product?

Dislike is free version has only 40mins of time and there is no auto attendance feature and neither cloud storage for recording.

What recommendations would you give to someone considering this product?

It is a must have product as it has very wide acceptability and it has some of the latest add on business features that help in a long meeting or presenting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tomo S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Lots of quirks, usability can be improved

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Not much that I can think of - it does what it does like Teams and Google Meet - video conferencing.

What is your favorite aspect of this product?

I can't think of anything that I really love about Zoom to be honest. The webinar function is fairly useful for some specific occasions.

What do you dislike most about this product?

As I said earlier, there are some usability issues that need to be fixed: Chat history available even for people who joined late to the meeting (they currently can't see chat that was recorded before they joined); the ability to control the audience easily when you are using the webinar mode (currently if you want to change participants to speakers, you have to do it manually one by one, when you have like 10+ people who need to be changed to speakers, it's so hard to use); their dashboard is very confusing and overwhelming - there is not much thought that went into designing its information architecture

What recommendations would you give to someone considering this product?

I would compare it to Microsoft Teams because as a previous user of Teams, I think the integration between Teams and other Microsoft products was actually neat. My company uses Microsoft Office and Zoom, and the integration between them isn't very good (you can integrate the two and add Zoom meetings to Outlook calendars, but Zoom itself doesn't have any calendar that shows what meetings have been scheduled).

Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Reliable
  • Trustworthy

Cons

  • Less Effective Service
  • Less Inspiring
  • Wastes Time

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