Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ramya m.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Accessible & Enhanced remote learning

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

the features to make edits to appearance, changing the video quality and giving the connection quality on the window,

What is your favorite aspect of this product?

ease of sharing the invites

What do you dislike most about this product?

sometimes it doesn't remember the audio settings.

What recommendations would you give to someone considering this product?

Go for it. It is budget friendly and is user friendly

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Pranjal M.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

One of the best virtual meeting tools available

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The user-friendly feature it provides is quite unique and this is something that provides them with an edge over its competitors.

What is your favorite aspect of this product?

Hassle-free meetings with all the needed features that are required be it whiteboard, host controls, background, etc.

What do you dislike most about this product?

Sometimes, there is some connectivity glitch which happens from the attendee's end and this can be worked upon.

What recommendations would you give to someone considering this product?

This can be recommended in every aspect without any second thought as it provides all the necessary feature that can be expected out of a platform like this.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Dhruv P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

best and cost effective meeting software

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom has a range of features that are designed to make video conferencing easier and more efficient, such as screen sharing, whiteboarding, and breakout rooms. Additionally, Zoom offers a free basic plan, which allows users to host up to 100 participants in a meeting.

What is your favorite aspect of this product?

My favorite aspect of Zoomt is the ability to connect with friends and family from all over the world. It's a great way to stay in touch with people and share life experiences. The video and audio quality are also top-notch, making it a great platform for group conversations.

What do you dislike most about this product?

I dislike the fact that you can't have a natural conversation with multiple people on Zoom. It can be difficult to follow the conversation, and it can often feel like you're talking to a computer instead of an actual person.

What recommendations would you give to someone considering this product?

Make sure you have a good internet connection and that you have a good microphone and webcam for the best video and audio quality.Test out the features before you have a meeting so that you know how to use them. Utilize the breakout rooms and chat features to keep your meetings engaging and interactive. Take advantage of the recording feature to save the meetings for later review.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Cons

  • Less Caring
  • Less Performance Enhancing
  • Wastes Time

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