Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ryoko W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Good value for money with Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The storage capacity in your drive system is a great feature that makes Zoom a different tool. With this feature you can make any type of meeting and record it then share it with other people, this reaches you in the mail and you can re-view the content without problem. In addition, with Zoom it is always possible to have access to the people who are allowed to access the meetings, it is worth mentioning this tool is so versatile that it can be used both at work and in personal matters from the use of cell phones regardless of their operating system .

What is your favorite aspect of this product?

The function that I like about this system is the option to record the video call. I find it very useful that we not only have to settle for attending virtual meetings, but if for some reason it is not possible to attend, that video will always be available to share. In addition, the option to record screen helps that the tool can be used to develop courses and control them according to what is needed. Also, this feature is useful when you want to create a library of forums, courses, and meetings.

What do you dislike most about this product?

I do not like that the version for smart devices does not allow screen sharing, this is limited only for computers, I do not like that since we do not always have the information we want to share stored on the computer, so this forces the user to port with a computer if you want to share something with the other people in the video call.

What recommendations would you give to someone considering this product?

Zoom undoubtedly contains many functions that are designed to provide a pleasant experience for the guests of any meeting. It is normal that applications like these, with so many functions clearly generate a cost, however, it should be taken into account that for small companies the use of the paid version of Zoom can be expensive, so I recommend its use as a test and if you are insurance, acquire your license without a doubt since it offers a lot.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Brandon R H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

It can be utilized according to your needs

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Because it is compatible with Mac OS, Linux, and Windows, security measures can be taken just with this product, and security measures for the terminal can be reduced. Because the pattern file can be managed collectively on the server, updating it is simple. Since the clients can be managed in each group, it is easy to manage the licenses of each Clare or Alert for each PC in each group. The admin screen is similarly located on the company's server, but it is a board-style panel that may be managed in a simple and intuitive manner.

What is your favorite aspect of this product?

It assisted in the central management of the company's personal computer security. Even if a problem developed, management was well equipped to deal with it. It is simple to use, however depending on the purchase, cost performance has deteriorated significantly.

What do you dislike most about this product?

It runs quietly and without glitches in PC processes, making it a breeze to use as pattern security measuring software. Many things being shown to the user generates concern and costs time, so thank you for keeping it quiet. Because it was so expensive, I wanted to switch to another application, so I'm sorry I used it for so long.

What recommendations would you give to someone considering this product?

We were able to install it quickly using spare space on the server because we have our own server with varied operating circumstances. In addition to the standard pattern file matching, there is a proactive screening function, which has resulted in a lower security risk

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Easy to use, impressive video compression.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Workplace Comparisons