What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Ayrton C.
- Role: Vendor Management
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2021
"Powerful videoconferencing software"
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Large gatherings of up to 100 persons are not an issue. Zoom makes scheduling appointments simple and quick. At a glance, you can see if a coworker is zooming in or has an appointment. The main application is as a webinar tool. With numerous hosts, good performance and handling is possible; external hosts can also be nicely integrated. The system's key advantages are performance and availability. Possibility of using registration or tracking systems independently. Zoom is simple to use on both personal and business computers and end devices.
What is your favorite aspect of this product?
Customer meetings as well as huge company meetings can be held without difficulty. All personnel are at the head office because of the epidemic. Because you can readily communicate with your colleagues, Zoom makes day-to-day work much easier. This is a globally applicable concept. Both traditional videoconferencing and digital training approaches are possible. The main advantage is that digital trainings may be extremely clearly mapped and quickly supplemented with group work. It can be accessed via a browser or a downloaded application. Simple, simple, simple. There are two ways to get to it: a web browser or a downloadable app.
What do you dislike most about this product?
It would be useful to be able to categorize contacts. Because Microsoft has its own video conferencing software, establishing a link between the e-mail application and Zoom is obviously not viable. Automatically logging into Zoom after turning on the computer might be handy on sometimes, as you could forget to do so manually. The price-performance ratio decreases with increased license demand or greater features. With US-based solutions, data protection isn't always straightforward to reconcile.
What recommendations would you give to someone considering this product?
I frequently face clients who are unable to follow me on the phone during performance discussions about KPIs because I work in internet marketing account management. I can solve this problem by zooming in and sharing my screen. As a result, I take my clients' hands in mine and show them how to use my browser to display real-time performance indications on their screens using my browser. This idea can be used wherever in the world. It's possible to use both traditional videoconferencing and digital training methods. The fundamental benefit of digital training is that it can be very precisely mapped and immediately augmented with group work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Saske k.
- Role: Information Technology
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Sep 2021
Quality Video Calls with Zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
A feature that I find interesting about Zoom and that I think makes it different from other tools of this style is the ability to create micro rooms within the same video call, that seems excellent to be able to create small discussion spaces and generate tables of work. It is great for organizing remote meetings between different areas, because each one can be organized in its micro room and then have a conversation all in a larger room. I think it is excellent that as an organizer you can have several coordinators within those rooms in order to have control of who leaves and who enters.
What is your favorite aspect of this product?
My favorite feature of Zoom is the flipped classroom function, it is a way to make meetings visually more realistic and gives dynamism to the video call. Apart from that you can play with the multiple backgrounds that you can place on your screen depending on your taste, I consider that this function provides that touch of intimacy to the tool since you can work from wherever you want without having to constantly worry about the background of your space.
What do you dislike most about this product?
Visually I don't like the toolbar, nor the interface design, they seem a bit boring to me. The toolbar is quite complete, but it is not intuitive, clearly you have to experiment many times with it to find out where the functions are or to know what each of its icons means. They could make it more striking to more easily remember the location of each function.
What recommendations would you give to someone considering this product?
I highly recommend the use of Zoom in its premium version as it provides greater capacity for meetings, and meeting times are longer. Regarding its functions, it is superior to many other similar tools, it is noted that it is designed to be able to control massive meetings, and even as a guest I am also surprised by how well the tool handles, there is no need to have a broadband to be able to make video calls fluently. As a free version, I still think they could provide more features.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Kooi S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
My opinion on the Zoom features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The feature that makes Zoom a unique tool is that it provides high-quality meetings and you can save them to share them with third parties, even if you don't have access to a paid version, and for which anyone can use. With Zoom, there is no need to have more knowledge of technological tools, so using the functions and tools that Zoom brings does not generate any problem to organize meetings from home. It seems to me that it has everything necessary to conduct meetings without this becoming a protocol problem.
What is your favorite aspect of this product?
Of the features that Zoom has, my favorite is the option of being able to connect with many people at the same time and the quality of the video calls continues to be maintained regardless of the number of people connected to the meeting. In the same way, the visualization of people at the same time within a window is also good and the interaction through the chat seems excellent to me, this helps when someone does not have the possibility of using the microphone, in addition you can place label emojis and that way make the meetings dynamic
What do you dislike most about this product?
The meeting experience could be improved as the application is optimized for screen sharing. Normally the screen sharing function is very good and of quality, however, the application is not designed to be optimal on all devices so it begins to present some image and sound failures, of course this is not frequent.
What recommendations would you give to someone considering this product?
The Zoom application is quite useful nowadays, you no longer have to wait to gather a group of people when you want to give some information or when you want to give a talk. Now anyone with a computer or smartphone can use it. My recommendation is that you take into account improving the version for smart devices, it should be optimized both to access the waiting room and to share screen from the phone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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