Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Protas E.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Prolific features, 24/7 customer support team.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is very easy to use,especially the Mobile app is very intuitive and easy to use. The user interface is easy to customize and is very user friendly to the new users. I like the unbeatable customer support team.

What is your favorite aspect of this product?

My favourite is the screen sharing feature that we use in our organisation to promote collaboration among teammates. The video,audio and image quality is high definition, and it makes Zoom so unique and effective. Its very cost effective hence affordable by all businesses and companies.

What do you dislike most about this product?

So far so good,for the 4 years since deployment i have not encountered with any major issues.

What recommendations would you give to someone considering this product?

I highly recommend Zoom because its very cost effective and that is the best feature to consider while purchasing a software.

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Saves Time

Brandt J.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A world-class video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It's simple to schedule and join HD video meetings with Zoom. This tool is very popular for video conferencing purpose. It's simple to use and get started with Zoom.

What is your favorite aspect of this product?

During this period of Covid-19 pandemic,Zoom has been very reliable tool since it allows me to join online meeting session and training with my teams and also working from home. I like the ease to communicate with my teams and colleagues through HD video and high quality audio calls with Zoom. Zoom allows me to collaborate with my teams through files sharing and instant messaging. Another great aspect of Zoom that I have found to be helpful is the ability to share my screen with others.

What do you dislike most about this product?

Meeting breakups is the only negative experience I have encountered with Zoom and this is due to unstable internet connectivity.

What recommendations would you give to someone considering this product?

It's one of the leading tool for online meetings and video conferencing and everybody should give it a try.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bryan H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Staying Connected with Streamlined Video Calls

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

When people think of video calls, they think of Zoom — and there's a reason for that. While video calls on other platforms can be fair, Zoom calls have been very smooth for our team. It's professional and personal at the same time and they offer great support for businesses.

What is your favorite aspect of this product?

Video calls with vendors work perfectly. Being able to send invite links to a platform people are familiar with is great for our team. It's enjoyable to use and video quality is always solid for us.

What do you dislike most about this product?

I think the UI could be more innovative design-wise, but I also enjoy the simplicity of the platform. However, this is merely personal preference. Overall, the platform still looks great and does exactly what it needs to do.

What recommendations would you give to someone considering this product?

If you need a platform that handles video conferencing with ease, consider Zoom. It does exactly what it advertises and we've never had any issues connecting with external vendors or scheduling business meetings. Perfect for any remote team.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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