Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Richy S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Meetings and business with Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom differs by its functions that are far above any other similar program. Anything you can do in a video call, Zoom allows it, you can use your camera, change your background, place the cameras of the guests as if you were giving a conference, you can share screen and even place videos without audio problems, you can communicate by chat in case of not having a microphone, you can use whiteboards and their tools to point out. Everything that can be done in Zoom is incredible, you can even have a third person in charge so that together with you they are offering help to people during meetings.

What is your favorite aspect of this product?

I like the option of being able to create work groups and distribute them in rooms, I find it very helpful to devise plans or to make proposals. With this function we should not expect that we are all present in an office, but thanks to the virtuality that Zoom offers we can live the experience of planning as a team while maintaining social distancing, but without losing communication since we can write, share a screen or use the microphone, in this way collaborative work is done efficiently from our homes.

What do you dislike most about this product?

As a disadvantage, it seems to me that the screen sharing function could be improved, especially when we want to view video from some internet platforms. Although it is usually very good, sometimes I have problems with the audio or with the quality of the video, perhaps it is internet problems, however, I have good internet and this has happened to me even when I want to share music through the screen sharing function .

What recommendations would you give to someone considering this product?

I recommend the use of Zoom, since the truth is that it is not complicated to use, it only requires practice to know and locate all the functions, otherwise it offers a quality service that gives you a pleasant and satisfactory experience when scheduling meetings. In addition, you don't have to create meeting links all the time, you can save your link so that your friends or co-workers can enter your meetings easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

An essential business communication tool

Likeliness to Recommend

10 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Effective Service

Cons

  • Commodity Features

Quincy O.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

High video and audio quality, screen sharing.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom has got a very powerful and reliable connection that is always reliable even when user is not connected to strong Internet. I like that is built with simple intuitive dynamics that makes Zoom so easy to use and comfortable. I like that we can share a screen with my teammates and thus enhancing our collaboration.

What is your favorite aspect of this product?

Favourite aspect is how the user interface is,very uncomplicated and easy to customize hence creating an intuitive user experience for the new users. I like the video and audio quality that makes Zoom number 1 in online communications. I like the customer support team that is 24/7 available.

What do you dislike most about this product?

I have no drawbacks at this time everything is cool.

What recommendations would you give to someone considering this product?

Its easy to use Zoom,install it on any of your preferred devices like Phone,Tablet or Pcs. Makes it more portable hence can be used when even travelling.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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