Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Victor M.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2021

The most powerful platform for meetings today

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

In my opinion, what differentiates zoom from other similar tools is the simplicity when using the app and this is due to the fact that its interface is extremely user-friendly, which makes it a very simple app to use for users. end users

What is your favorite aspect of this product?

My favorite aspects of Zoom are all since, as I mentioned before, the application has everything, it is extremely complete, however my favorites are: the possibility of sharing a screen in the middle of a meeting to show a graph or report, in addition to how stable it can be. Being, in the organization where I work we usually hold weekly conferences between branches, and the truth is that communication is extremely fluid through zoom

What do you dislike most about this product?

I will be very blunt when saying that there is absolutely nothing that displeases me about this wonderful application since as I said before, zoom is extremely complete and powerful, and the reality is that we are very happy to have zoom

What recommendations would you give to someone considering this product?

The recommendation is simple, implement zoom as soon as possible so that you begin to enjoy the benefits of this powerful software through which the home office will be extremely simple and with much greater ease of adaptation, I recommend it with eyes closed

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Steven T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Covid boosted Zoom's presence and market share

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom by far is the easiest video conferencing platform to use. After testing out several platforms, Zoom is the easiest with the highest reliability rate.

What is your favorite aspect of this product?

Zoom is easy to set up for both you and anyone outside of the organization. The investment to install is low, and pretty much all of the partners or companies we have to deal with host meetings on Zoom.

What do you dislike most about this product?

Its features are pretty much a Vanilla me-too kind of product as other online meeting platforms. Zoom stuck to the basics and provided a good meeting experience, however, there are no distinguishing features that make it stand out (aside from the sheer market share)

What recommendations would you give to someone considering this product?

For folks looking to add Zoom to their meeting portfolio, ask around first. Ask their customers, suppliers, partners, and the folks you interact with most, what meeting platform are they on. If most of them use Zoom, then you know Zoom will be compatible and it will be easy for you to have meetings with them.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Respectful

Cons

  • Commodity Features
  • Less Generous
  • Charges for Enhancements

Camilo P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Lectures with zoom

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The first serious logical comparison with Skype is a classic comparison, but both are easy to use, versatile and with many free options.

What is your favorite aspect of this product?

You will get your team to participate and feel integrated at all times. Smart video conferencing has many benefits, time optimization is one of them. Similarly, by not having to deal with technological barriers, you will be able to express your ideas easily through Zoom. Accelerate decision-making and solve problems in half the time.

What do you dislike most about this product?

Video conferencing can make eye contact more difficult to establish as you have to balance your time between looking at the screen and looking at the camera.

What recommendations would you give to someone considering this product?

It is interesting to note that most magnetic stripe readers made these days are capable of reading two stripes of information. And that is why merchants who have older magstripe readers may feel the need to upgrade or completely replace their magstripe reader so that they can also read the third stripe, which contains classified information about the cardholder. .

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Saves Time

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