Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Yeo S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

High definition video conferencing.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is advantageous and useful to create a recurring link for a meeting, in this sense to be able to organize the activities in a practical way.

What is your favorite aspect of this product?

Like Zoom facilitates unlimited cloud storage for recordings, with single sign-on availability, managed domains and custom branding are available for Enterprise accounts, and the Toll & Call-In feature is available as an add-on.

What do you dislike most about this product?

With Zoom, if the host closes the meeting for any reason, all meeting rooms will collapse without warning.

What recommendations would you give to someone considering this product?

I recommend Zoom for using built-in chat during meetings, screen sharing, and creating small groups during meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cha Y.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy and Practical with Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

What I consider the most that makes Zoom unique is that you can change your background. The program already offers some funds that I think are ideal for having business meetings. Video calls using Zoom are easier to make no matter where you make them and it also gives you a very good quality connection, you can see people through their cameras and there are not many resolution problems. Generally, the audio is also quite stable, it does not present interference and it is heard quite clean of external noises that could interfere with communications while you are in a meeting.

What is your favorite aspect of this product?

My favorite function of Zoom is that you can record the meetings, without a doubt I find this very helpful to keep records of everything that is spoken in a meeting and it is essential when it comes to completing work. Sometimes in meetings many things are said that due to the speed of the moment cannot be recorded, but with the option to record the call, you have access to the video whenever you want because you can download it to your computer and if necessary you can also send it through a download link, I find this function very useful.

What do you dislike most about this product?

The only disadvantage that I find is that it can be confusing to use all its functions if you have not had access to programs of this style before. Zoom has many functions for making video calls, but it does not have much didactic material that gives you clarity when using all the functions, so it takes a lot of practice to master it.

What recommendations would you give to someone considering this product?

Zoom is very efficient in its work, I think you have to use it to be able to see everything it offers, that is why I openly recommend it to my friends and family, since it is very helpful and also its premium version is not so expensive Compared to everything it offers, it has undoubtedly been designed to work in schools, at home or in your office, so its adaptability is amazing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Glenn P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Schedule meetings.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom offers favorable and competitive features it works very well on Windows, Mac IOS and Android operating systems.

What is your favorite aspect of this product?

I like Zoom, it has a simple and practical structure to use, the audio video quality is good, compared to the mobile application it provides great value, adds value to connect to internal meetings from anywhere, another of the virtues of this application is ease of recording meetings is wonderful and even informs the rest of the members that the recording is in progress.

What do you dislike most about this product?

With Zoom I have no difficulties to work, it is essentially and basic to create virtual office and work from a distance and without problems.

What recommendations would you give to someone considering this product?

I recommend Zoom to synchronize with the Outlook calendar with the zoom, it allows the reception of meeting alerts before the meeting, also to share the screen in a practical way, essential for presentations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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