Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Akshay S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Available Video Conferencing Tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is unique in that it offers both video and audio conferencing in one product. It also has a number of features that make it easy to use, such as the ability to share your screen and to invite others to join a meeting.

What is your favorite aspect of this product?

There are many things that I like about Zoom, but some of my favorite features include: The ability to host online meetings with up to 500 participants. This is great for large groups or when there are multiple people working on a project simultaneously. The video and audio quality is excellent, and I like that I can share my screen with participants. This makes it easy to collaborate on projects or to give presentations. The chat feature is really handy, and I like that I can easily record meetings. This is great for when I need to reference a meeting later on.

What do you dislike most about this product?

There are a few things I dislike about Zoom. First, I find the interface to be a bit overwhelming and cluttered. There are a lot of features and options available, and it can be difficult to know where to start. Second, I don't like that there is no way to pause or stop a meeting. If someone starts talking and I need to step away for a minute, there's no way to pause the meeting and come back later. Finally, I don't like that there is no way to mute individual participants. If someone is talking too loudly or is being disruptive, there's no way to mute them without muting the entire meeting.

What recommendations would you give to someone considering this product?

Zoom is a great video conferencing tool that can be used for a variety of purposes. It is easy to use and has a lot of features that make it a great choice for businesses and individuals.

Pros

  • Enables Productivity
  • Effective Service
  • Altruistic
  • Acts with Integrity

Petar M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great and innovative product

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Innovates frequently. Better collaboration tools. Great UX and configuration options.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Integration with email softwares and calendars could be easier.

What recommendations would you give to someone considering this product?

Try the free version and if you like it, get the paid one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shahnawaz A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Most secure and reliable for virtual Meetings.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I have a lot of points which is unique in Zoom meetings. 1. Call Switching feature is one of the best and excellent unique features. 2. Temporary unmute/mute ongoing session by just pressing the Space bar on Windows/ Mac application is really unique which prove this platform is super-user friendly. 3. Multi-platform support, this software is available on almost all trending platforms (Windows, Mac, Bowser, Mobile application and iPad Application) in the market. The best thing is there is no limitation in terms of capabilities irrespective of platform. 4. Giving remote access is really great and works very well with any lag.

What is your favorite aspect of this product?

I like the simplicity of this application too much. Zoom meeting platform is user-friendly which make it easy to use just in one click. It fulfils all my needs in one complete package. Schedule meeting, Join a meeting, instantly start a new meeting followed by an invite anyone, record meeting on the cloud as well on locally, one to one chat, chats under the channel, call feature through VOIP, file sharing through personal chat or on the channel, use of emoticons on chat message also great features, etc. Video quality is really superb and I don’t have to mention the audio quality which is always crystal clear.

What do you dislike most about this product?

This application is working perfectly for me on all platforms. Especially most of the time I use the iPad application. There is on dislike and complaint from my end. But only I want one feature which is available in the WhatsApp app I.e message send/deliver/read acknowledge through single tick, double tick and double tick blue respectively. Rest all work perfectly fine for me.

What recommendations would you give to someone considering this product?

If you are looking for an affordable, do-it-all solution for video conferencing, meetings, virtual pieces of training, webinars, and more - Zoom is the best platform to beat.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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