Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Zoey J.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Software for Audio/Video meeting

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's just an accessible application that may be utilized on a variety of platforms, including my mobile phone and desktop system. It comes in handy when a large group of individuals is needed for a conference. The audio quality is much superior when contrasted to other conventional tools. We may also send messages personally to everyone in the conference. We also have the ability to record any kind of session.

What is your favorite aspect of this product?

I frequently utilize Zoom to interact with my colleagues for seminars or meetings that demand a large number of persons to participate, and meeting recording is indeed essential. I use it for all voice / video meeting with my colleagues and customers.

What do you dislike most about this product?

It has a time restriction of 40 mins, much like lengthy meets, and you must rejoin the meeting after 40 mins. Zoom also has a lot of connectivity troubles because it demands a high-speed broadband service. It does not enable us to join using browsers on our cellular phones and instead requires us to install an application. Its user interface is not as nice as that of other comparable programs.

What recommendations would you give to someone considering this product?

Zoom is the greatest video conferencing tool on the market and it is strongly recommended.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Evan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing app for online seminars and conferences

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom offers better video quality than any other seminar software, which is essential since you don't want choppy video when the meeting is taking place.

What is your favorite aspect of this product?

Seminars and meetings have never been so accessible before using zoom, from the comfort of our home, or place of rest we can meet, share ideas, plans, discuss issues without any inconvenience. With the help of an excellent HD video and audio, it allows us to create online rooms and events, the best of all is that you can use it wherever you feel most comfortable; PC, Smartphone, mobile devices, you can download the application or simply use it from the browser. With a balance of more than 1000 participants.

What do you dislike most about this product?

It is not possible to have a meeting of more than 1 hour using the free plan, otherwise there is nothing else that I dislike.

What recommendations would you give to someone considering this product?

Zoom offers excellent tools to have a good and solid communication during seminars, it has chat; to communicate both inside and outside the meeting safely, in addition to calls that will be saved in the cloud, if desired. Carry out online events, adapting the room suddenly to the topic to be discussed or to the comfort and taste of the attendees, who receive an invitation through a link. No need to spend a whole day in the office.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zainab M.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom simply meets my video meeting needs.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zooms greatest point of differential is with its level of popularity, amongst professionals. This has been most helpful when initiating work-related communication with persons outside of my organization.

What is your favorite aspect of this product?

I so much love the quality Zoom provides me on mobile devices. For the most part, I can perform all basic video conferencing functions, from the comfort of my mobile device.

What do you dislike most about this product?

Zoom makes it impossible for non-Zoom users to join meetings, without being mandated to download the Zoom app. and signup for Zoom. I think people who have a meeting code, should be able to join meetings from their web browser, without needing to install the Zoom software or sign-up to be users.

What recommendations would you give to someone considering this product?

For the most part, there is a reason why Zoom is perhaps the most popular video conferencing tool out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Workplace Comparisons