Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Andrews L.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Unlike other zoom products, Zoom helps people stay connected so they can do more together. From meetings, chat, phone, and webinars to online event and conference room systems

What is your favorite aspect of this product?

What we like most about this platform is that, although it is not a new tool, it is a tool that cares about staying innovated so that its users have better experiences when they are in a meeting or a seminar. In addition, another feature is that this product is extremely light for both applications on computers and mobile phones.

What do you dislike most about this product?

Right now there is a factor that forces many people to implement new ways to meet because, due to the pandemic, collaboration tools become a tool of daily use, so how do you make your selection? Although we already used the product before with the pandemic, we learned to use it more fully, which allowed us to improve, and it has unique characteristics. In addition, we also used the chat function to take notes and keep records of the Meeting Minutes.

What recommendations would you give to someone considering this product?

If it is easy to recommend it since it is a very useful tool both for work and even in daily life to make calls to relatives or attend virtual classes, in addition to that you can also use the mobile application to use it wherever necessary.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Hamza H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

It is Amazing Audio Video Calls

Likeliness to Recommend

4 /10

What differentiates Zoom Workplace from other similar products?

With Zoom, the organizer has the power to fully control the meeting. You can mute all microphones, control attendees’ presentation access and so on. Moreover, this tool allows attendees to contribute to the conversation by virtually raising their hands. Zoom’s chat utility also lets viewers directly communicate with the instructor and other attendees, ensuring a collaborative classroom setting.

What is your favorite aspect of this product?

1) Quick Invite 2) Record Meeting 3) Share Screen 4) Mute Audio 5) Meeting Reminder (Mobile)

What do you dislike most about this product?

It takes a long time to return to the main screen while using a low bandwidth internet connection. In Zoom Rooms sometimes there are audio problems or the mute button does not respond quickly.

What recommendations would you give to someone considering this product?

If have big and international company to must be use zoom products, because it very helpful to organize meeting for many people.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Includes Product Enhancements
  • Security Protects

Hiroshi I.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Compared to some of the best conference call services on the market today, Zoom is among the most recognized and flexible services. Zoom is better suited for video conferencing as it offers HD video clips and monumental meeting rooms.

What is your favorite aspect of this product?

This makes it a device that allows meetings over the video conference line, which makes it easier for many people to be satisfied in a dialogue and offers the possibility of obtaining information in a relatively easy way. It also has many features such as B. the ability to communicate securely from the device on which the connection is made, in addition, it allows you to save each of the meetings held.

What do you dislike most about this product?

As a result of taking advantage of this great program I have no complaints as not only can I fulfill my professional obligations but I can also keep in touch with my core family friends no matter where I am, I can be constantly and in touch with them Once you have a good connection to the Internet service, the program will work without any problems. This program has enabled me to strengthen my trade union environment.

What recommendations would you give to someone considering this product?

We can recommend this platform ourselves, as Zoom also offers a simple 4-button layout on the main screen, which you can use to select the action you want. In addition, in our organization they could use this product because it is very versatile and you can discover many ways to use it more dynamically since this product

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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