What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Elizabeth J.
- Role: Consultant
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2022
High-quality audio and video then rivals
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has a record of being a leader in the video conferencing field, and it features various tools such as remote mouse control, native recording, and convenient interfaces with many workspace clients such as Google Workspace, Microsoft Office, and many more.
What is your favorite aspect of this product?
Zoom integrates productivity by providing seamless flexibility to all users by allowing them to work from any location. Zoom is the best software for holding a conference meeting with people from all over the world at the same time. Very simple to use, and the service and connection quality is among the best.
What do you dislike most about this product?
Giving another user control of our screen is a fantastic function. This is especially useful when a Mac user requires remote assistance and typical methods of remoting are ineffective. The only disadvantage is that we cannot use admin credentials while remoted in. It restricts the amount of virtual assistance I can provide.
What recommendations would you give to someone considering this product?
Zoom allows me to book an unlimited number of meetings and allows many managers to change, add, or create arrangements on the same date. During sessions, screen sharing allows colleagues and presenters to efficiently access photos, graphics, and projects.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Kevin J.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Great for its implementation and usabiltiy
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom was implemented for its webinar facilities & is the go to for large meetings, this is a key differentiator for Zoom
What is your favorite aspect of this product?
Everyone seems to be very familiar with the solution as it is widely adopted for business & home use, which makes it very easy to manage with minimal user interaction, (only when there is issues)
What do you dislike most about this product?
Support could be better & getting the details needed. sometimes it feels like the burden is on us to continue requesting support. receiving a lot of emails.
What recommendations would you give to someone considering this product?
Its simple, many users already know how to use it so is straight forward. and is the best for large meeting
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Alec B.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Dec 2022
Features Disappoint
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
They require you to have premium service to do special feature on video call
What is your favorite aspect of this product?
If need of a quick video call good to use
What do you dislike most about this product?
Can’t use the video call function for unlimited time like google or Microsoft video call
What recommendations would you give to someone considering this product?
I would use other products like chrome or Microsoft team and majority of companies use these products already.
Pros
- Caring
- Respectful
- Helps Innovate
- Trustworthy
Cons
- Less Performance Enhancing
- Commodity Features
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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