What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Dougie A.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Dec 2022
Great video conferencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy to use
What is your favorite aspect of this product?
Stable video
What do you dislike most about this product?
Not many updates
What recommendations would you give to someone considering this product?
It’s a good product
Pros
- Enables Productivity
- Effective Service
- Fair
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Biaodeng Z.
- Role: C-Level
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2022
User friendly, but a little pricey
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
User friendly
What is your favorite aspect of this product?
User Friendly
What do you dislike most about this product?
A little pricey
What recommendations would you give to someone considering this product?
Lower the price
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Respectful
Cons
- Less Transparent
- Less Productive
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Leigh Martin K.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Dec 2022
Zoom contributes to productivity in my daily work.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is incredibly intuitive to use and this contributes to new users feeling at ease to navigate the Zoom platform , without requiring much guidance. This ease of use and Zoom's scalable architecture contributes to an inclusive and reliable video meeting platform that is able to withstand heavy usage and host large scale participant video meetings without serious lags or latency.
What is your favorite aspect of this product?
Am big on Zoom's usability on mobile device, which is the main medium available to me to access video meetings, as a result of the nature of my work. On Zoom mobile , I have access to almost the same set of collaboration tools available on the desktop app.
What do you dislike most about this product?
I use Zoom mainly for video conferencing and I am more concerned with lag free video meetings and audible audio quality, than anything else. Zoom does the aforementioned well for me and I am satisfied.
What recommendations would you give to someone considering this product?
Conference calls are important to my welfare as an engineer, as it is one of the most reliable means with which i get to communicate with my workmates, who are usually spread around different construction sites.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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